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Sr. Salesforce Service Cloud and Community Admin
PGIMER
posted 1mon ago
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Fixed timing
Key skills for the job
Job Description
- Participate in analyzing and documenting existing processes for possible improvements and make appropriate recommendations.
- Design solutions that are visual, interactive, sustainable and drive business value.
- Work with business stakeholders to build POCs, demo progress, and incorporate feedback..
- Protect Salesforce data according to iCIMS data classification policies.
- Participate in testing activities of transaction systems, reporting and integration.
- Participate in testing and validating system fixes and enhancements and assisting with user acceptance testing.
- Assisting with the configuration of existing application.
- Enhancing existing components of current system (new functionality, queries, reports, etc.)
- Implementing third-party products to work with application
- BA degree equivalent or relevant work experience
- 3-5+ years of system administration experience with Salesforce
- Understanding of systems and processes supporting Customer Support organizations in the SaaS industry
- Strong verbal and written communication skills
- Experience working with Salesforce flows
- Experience managing Salesforce Experience Cloud (Communities)
- Experience managing Omni-Channel routing
- Experience managing Salesforce Service Cloud
- Understanding of systems and processes supporting Services and Reseller Partner networks in the SaaS industry
- Previous experience working in an Agile development team
- Previous experience managing Salesforce Messaging
Employment Type: Full Time, Permanent
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based on 113 employees
Strict timing
Monday to Saturday
No travel
Day Shift
PGIMER Benefits
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