Operations Engineer

Responsibilities

• Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.
• Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
• Writes functionally correct software that meets design specifications and technical requirements.
• Performs manual and partially automated test, release, deploy, and maintenance procedures.
• Closely monitors products and their dependencies in production to make sure they are running properly; rolls back or resolves system errors as they occur.
• Raises the visibility of problems with product owners - noting when repetitive.
• May participate in a team on call rotation.
• Communicates clearly. Contributes to team planning, reviews, and product feature discussions.
• Collaborates with their team on ways to make SEs more efficient and ideas for automation.
• Where needed, adds code comments to explain the reasons for functions.
• Documents product requirements for debugging, testing, release/deploy, maintenance, and outage recovery.

• 3+ Years of experience as Operations Engineer working for Supply Chain/IBP areas.
• Can analyze a problem statement using relevant data and metrics.
• Candidate with O9 or IBP platform technical knowledge is preferred.
• Able to research techniques or solutions and propose a viable approach.
• Knows how to create a presentation on work status, solution proposal, idea, etc.
• Competency in a software language. Able to write code that meets well-defined specifications.
• Familiar with computer engineering concepts.
• Some experience working with AWS, Azure, or other cloud solutions (certifications are nice to have, but not required).
• Understands how to test and release software. Ideally has experience working with CI/CD pipelines).

Differentiating Competencies are:

• Driving for Results:Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a can-do attitude and a willingness to take on significant challenges
• Decision Making:Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities
• Collaborating:Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying.
• Communicating and Influencing:Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper.
• Motivating and Inspiring Others:Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable.

Technical Knowledge and Skills: ServiceNow, O9, Supply chain concepts, FMCG background is preferred.