Senior Manager - Quality Analyst

As the Senior Manager Quality Analyst, you will lead the quality control and assurance operations for our wire rod production line. You will be responsible for driving product quality, managing testing protocols, resolving customer quality issues, and implementing continuous improvement strategies to enhance product performance and customer satisfaction.

Key Responsibilities:

• Quality Management: Oversee and manage quality assurance activities for wire rod production, ensuring compliance with internal standards and industry regulations.
• Root Cause Analysis: Lead root cause analysis for any defects or quality issues, and develop corrective and preventive actions to address identified problems.
• Customer Service & Support: Handle customer queries related to product quality, provide technical support, and ensure customer satisfaction through effective issue resolution.
• Testing & Inspection: Develop and execute detailed testing protocols for raw materials, in-process materials, and finished wire rods. Perform regular quality inspections to maintain high product standards.
• Process Improvement: Lead continuous improvement initiatives using tools like Six Sigma, Lean, and Kaizen to enhance the overall manufacturing process and product quality.
• Reporting & Data Analysis: Analyze quality data, identify trends, and generate reports for management to inform decision-making and process adjustments.
• Team Leadership: Manage, train, and mentor the quality assurance team, ensuring adherence to best practices and fostering a culture of continuous improvement.
• Compliance: Ensure adherence to regulatory and quality standards, including ISO 9001 or other relevant certifications, in all quality-related processes.
• Collaboration: Work closely with production teams, engineering, and management to troubleshoot issues and ensure product specifications are met.
• Customer Relationship Management: Collaborate with the sales and customer service teams to address customer feedback, complaints, and quality expectations.

Key Requirements:

• Education: Bachelor's degree in Engineering, Materials Science, Industrial Engineering, or a related field. A Master's degree or relevant certifications (e.g., Six Sigma Black Belt, ISO Lead Auditor) is a plus.
• Experience: Minimum 8-10 years of experience in quality assurance, with at least 5 years in a leadership role within the wire rod or manufacturing industry.
• Technical Knowledge: In-depth knowledge of wire rod production processes, testing methods, and quality control techniques.
• Root Cause Analysis: Strong problem-solving skills with expertise in root cause analysis and the implementation of corrective and preventive actions.
• Customer-Focused: Demonstrated experience in customer service, handling technical inquiries, and resolving quality-related customer complaints.
• Data-Driven: Proficiency in data analysis, statistical process control (SPC), and familiarity with tools like Minitab, Excel, or similar software.
• Leadership Skills: Proven ability to lead and develop teams, manage projects, and communicate effectively across departments.
• Quality Management Systems: Experience with implementing and maintaining Quality Management Systems (QMS), including ISO 9001 or similar standards.
• Attention to Detail: A keen eye for detail, ensuring all products meet the highest quality standards and specifications.