It Support Executive

Role & responsibilities:

Install, configure, and maintain hardware and software components of the IT infrastructure, including servers, workstations, network devices, and peripherals.

Monitor system performance and troubleshoot issues to ensure optimal uptime and performance.

Perform routine maintenance tasks such as backups, system updates, and patches.

Provide technical support to end-users, including diagnosing and resolving hardware and software problems.

Assist in the planning and implementation of IT projects, such as system upgrades and migrations.

Document IT procedures, configurations, and troubleshooting steps.

Collaborate with other IT team members and departments to address IT-related needs and requirements.

Stay up-to-date with industry trends and emerging technologies to ensure our IT infrastructure remains current and efficient.

Participate in on-call rotation for after-hours support as needed.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.

Proven experience as an IT Engineer or similar role.

Strong knowledge of networking protocols, hardware, and operating systems

Ability to work independently and as part of a team in a fast-paced environment.