Operations Head

The technical parameters are as below.

Role Summary:

The Payroll Operations Head will be responsible for Payroll Operations work across multiple locations. The incumbent will supervise a team of resources in the execution of Payroll delivery, Tax and Statutory payments and compliances within their locations while working closely with global and regional partners including the Accounting, Controllership, Tax, Legal and Country/Regional Leaders. The successful candidate will be strong hands-on operations generalist who will be focused on delivering Payroll processes, the overall employee experience as well as quality/controls in a complex money movement/ payroll, accounting and multi-jurisdictional tax environment.

Responsibilities

Responsible for the accurate, timely and secure delivery of the payroll related services in conjunction with outsourced service providers. This includes the timely and accurate processing including reviewing the payroll calculations for accuracy and appropriate withholdings in accordance with legislative and/or regulatory guidelines; transfer of payroll information to the payroll vendor/ systems, checking of payroll outputs, vendor feedback and query resolution.
Actively manage payroll processes and activities including local handling of cases/escalations, data flow management, tax, quality assurance, risk and controls, reporting and metrics.
Manage the country Payroll Operational Team and ensure that the team members have the requisite skills, knowledge and abilities to deliver effectively.
Establish a solid controls environment to effectively manage risks for the function, including compliance with all statutory requirements and tax impacts.
Develop and enhance appropriate metrics and reporting to assess effectiveness of operational model and employee compliance, while looking for and implementing improvements
Act as a subject matter expert to organize and facilitate ongoing development, evaluation/ testing and maintenance of processes (Tax and Regulatory changes) and documentation (SOPs and Checklists)
Oversee regional or country vendors that may be engaged to support the services ensuring compliance with the firm s vendor management requirements; ensure compliance with agreed service level performance.
Partner with Payroll Accounting and Tax to deliver accurate and timely Payroll accounting, accruals and reporting
Proactively anticipate and prevent service delivery issues and barriers, acting swiftly to engage appropriate resources, communicate/escalate; in cases where service issues have occurred, be responsible for ensuring effective containment, remediation, root cause analysis, communication and implementation of preventative measures
Actively engage in the Projects in the Payroll space including Resiliency, Automation, Money movement and any others
Other duties as assigned

Skill Set:

Bachelor s degree in Business or Accounting
13+ years of operations experience with previous leadership responsibilities
Proven track record of successfully managing operations with focus on quality, driving change, and delivering effective service to customers
Knowledge and experience in money movement/ Payroll, Tax and/or Accounting is highly preferred
Possesses a proven track record of delivering results through cross-functional teams and influencing stakeholders
Demonstrated process management experience; experience in process re-engineering is a plus
Experienced in identifying and mitigating operational risk through effective controls
Able to effectively manage competing priorities in a fast paced environment; can simultaneously manage and deliver multiple projects
Outstanding work ethic with a high degree of confidentiality
Excellent communication, interpersonal, relationship and consensus building skills with the ability to influence at all levels of the organization; effectively gains agreement and consensus for ideas
Has sound judgment, recognizes when action is required and proactively takes it while communicating to and managing stakeholders

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