Supervisor, Global Services - Operations- Paychex

About Organization :

Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management
solutions for payroll, benefits, human resources, and insurance services.
Industry expertise since 1971 (53 Years)

• 730,000+ clients in the U.S. and Northern Europe
• Pays 1 in 12 U.S. private sector employees
• Largest HR company for small to medium-sized businesses
• Product development company having products for payroll, accounts, benefits, and HR.

Job Description:

.

• Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs.
• Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service.
• Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit.
• Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement

Skills :

Need More Than 7 Years of experience in BPO Operations( Team handling, customer service, People management)

• Strong people management( Team Handling) experience
• Need more than 4 Years of team handling experience
• Strong verbal communication and listening skills.
• Demonstrates analytical skills.
• Demonstrates problem solving skills.
• Effective interpersonal skills.
• Demonstrates written communication skills.
• Promotes information sharing.
• Excellent collaboration and team building skills.
• Ability to lead/manage others.
• Graduate
• Immediate Joiners preferred

Regards

Praveen Banagar

Talent Acquisition

Pbanagar@paychex.com