Customer Relationship Manager

Role & responsibilities

• Ensure regular monitoring of project progress and keep clients updated on the same.
• Maintain Sales MIS and all client related documentation, updated on a daily basis.
• Maintain relationships with clients and handle all client queries and post booking formalities till possession.
• Collect, maintain and track payments from all clients.
• Follow up with banks for ensuring timely collection of customer demands.
• Follow-up with the Home loans department for customer loan disbursement.
• Strategic planning for improvement of customer satisfaction level.
• Implement Fourth Quarter Technologies (4QT) ERP Software for MIS tracking.
• Handing apartment unit possession and handing over to clients
• Maintain proper communication to ensure all legal compliance

Preferred candidate profile

• Robust personality
• Efficient and active work ethic
• Excellent customer retention skills
• Excellent communication skills, over phone and emails
• Preferably of millennial generation
• Willing to take up work and deliver results
• Polite by nature

Perks and benefits

Target based incentives