Process Associate

Responsibilities:

1. Client Relationship Management:

• Build and maintain strong, long-lasting client relationships.
• Act as the main point of contact for client inquiries, requests, and escalations.
• Understand clients' needs and objectives to effectively address their requirements.

2. Account Management:

• Develop account plans and strategies to achieve sales targets and expand business opportunities.
• Identify opportunities for upselling and cross-selling additional products or services.
• Collaborate with internal teams to deliver solutions that meet client needs.

3. Communication:

• Communicate regularly with clients to provide updates on account status, new products, and relevant industry news.
• Conduct regular meetings, presentations, and reviews with clients to ensure alignment and satisfaction.

4. Problem Solving:

• Proactively identify and resolve issues or concerns raised by clients.
• Work with cross-functional teams to address challenges and deliver solutions effectively.

5. Market Analysis:

• Stay updated on industry trends, market conditions, and competitors' activities.
• Use market insights to identify new business opportunities and areas for growth.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Proven experience in account management, sales, or customer service roles.
• Strong communication, negotiation, and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with CRM software and sales management tools is a plus.

Additional Requirements:

• Willingness to travel occasionally for client meetings or industry events.
• Ability to work independently and as part of a team to achieve common goals.
• Results-driven mindset with a focus on delivering exceptional customer service.

Perks and benefits

• Incentives will be provided.