Noc Technician - IT Operations

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

The NOC Technician of IT Operations will provide global IT operations Infrastructure Monitoring, ensuring all the devices are up and running. If anything, down notified by any alert system, need to address to users and management.

Main role in Patra for NOC Team will be handling the IT Operations Infrastructure with
monitoring systems.

• Incident handling.
• Perform Server and Network troubleshooting and management.
• Data storage management
• Escalation to Next level if not resolved the incident.
• Vulnerability scanning, monitoring and raising monthly tickets.
• Involving in patching and make sure all working fine after patching.
• Raising Change controls.
• NAS firmware updates and package updates in the presence of the server team.
• Basic firewall monitoring.
• Communicate regularly within the NOC team and IT Ops team.
• Notifying downtimes to users and management.
• Updating NOC checklist in shift.
• Emails server spool count will be monitored continuously.
• Configuring alerts for all PATRA infrastructure.
• Monitoring all backups are successful or not. If not report to server team.
• Knowledge in Active directory, VMware , Monitoring tools , Vulnerability tools, Service desk ticketing tool.

Accountable

• Ensuring that service processes and procedures are delivered and operated according to professional practices and standards.
• Managing, processing and coordinating appropriate and timely response to Incidents and Service desk requests.

Team Player

• Take ownership for assigned tasks and be proactive.
• Perform all duties with a level of integrity and honesty that represents Patra in a positive manner.

Knowledge, Skills and Abilities

• At least 2 years of experience in monitoring and handing server and network related issues.
• Bachelors degree, Any IT certifications are added advantage.

Working Conditions

• Work from home/Office
• Minimum internet speed of 50 mbps download and 10 mbps upload; Directly connected into modem; No satellite.

Work Standards

• Interpersonal Skills:
• The ability to work well with Patra colleagues.

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Interested candidates can share your resume to hemabindu.myllipilli@patracorp.com