6 Patra Corporation Jobs

Who We Are:

Patra is a leading provider of Technology-Enabled Services to the insurance industry. Patras team of global experts allow brokers, MGAs, wholesalers, and carriers to capture the Patra Advantage profitable growth and organizational value.

Patra powers insurance processes by optimizing the application of people and technology; supporting insurance organizations as they sell, deliver, and manage policies for their customers.

About the HR Business Role:

The HR Business Partner (HRBP) role is responsible for aligning business objectives with employees and leaders in designated business units. You will act as a key partner to Division leadership. The position cultivates partnerships across the HR function to deliver value-added service to leaders and employees that reflects the business goals of the organization. The HRBP will partner with the HR centers of excellence and Operations/Support business leaders to plan, develop, enhance, implement, and evaluate day-to-day human capital activities and solutions, including employee check-ins, engagement initiatives, policy development and enhancement, team building initiatives, employee relations, leaves, manpower and succession planning, and they facilitate the performance management process. The HRBP maintains an effective level of understanding the business, its midrange plans, its culture, and its competition. As a company brand ambassador, youll also foster a positive culture of diversity and inclusion in everything you do.

Duties/Responsibilities:

• Manage and resolve employee relations issues including conducting effective, thorough, and objective investigations.
• Provides HR policy communication, guidance, interpretation and helps enforce.
• Propagates & provides interpretation of Patra core values. Helps build & sustain the Patra culture based on the core values.
• Manages and facilitates annual performance management process “PMS” and collaborates with Department Heads regarding performance management best practices and recommendations.
• Maintains in-depth knowledge of HR labour requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Partners with the HR Shared Services Team “HRSS” on onboarding and compliance initiatives.
• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, engagement, and increase productivity and retention.
• Provides guidance and input on business restructures, workforce planning and succession planning from a people perspective and employee point of view.
• Helps identify training needs for individuals and managers working closely with L&D
• Successfully manage customer service standards and stakeholders’ expectations
• Stays abreast and maintain detailed knowledge of HR trends, technology, and methodologies
• Use analytical and critical thinking in work processes and communication skills.

Who you are:

• Caring, humble and curious; eager to be part of a values led organisation that prioritizes doing things the right way, not the easy way.
• Emotionally intelligent and able to build strong relationships and trust (both in person and virtually) with leaders and employees of diverse backgrounds and all levels.
• Motivated by challenges; You have a positive outlook, a bias for solutions and an energy for rolling up your sleeves and doing whatever needs to be done.
• Responsible and accountable with strong attention to detail and organization.
• An exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed.
• Analytical decision maker and pragmatic problem solver who can find root causes of issues and gain leadership support to address them while driving solutions.
• Able to handle sensitive and confidential information with discretion.
• The ability to coach, influence, and partner with all levels of employees.
• A strong knowledge of employment labour laws.
• Proficient with Microsoft Office Suite.
• Develop and grow the business partner function within the People team.

Education and Experience:

• Minimum of 3 years of experience resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, performance management, and Recruitment.
• SPHR, PHR, SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.