Patient Relation Officer

Role & responsibilities

• Greeting and directing patients to examination rooms.
• Scheduling patient appointments and making reminder calls.
• Informing patients about delays and waiting times.
• Obtaining patients addresses, contact details, insurance information, and medical histories.
• Responding to patient complaints and ensuring a positive experience.
• Maintaining communication with insurance companies.
• Analyzing and interpreting accounting data.
• Coordinating patient schedules and providing excellent customer care.