Application Support L3

Job Responsibilities:

• Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
• Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
• Ensure requests from the ServiceNow work queue that have been allocated to your relevant resolver group have been successfully actioned. These include incidents, problems, changes and service requests.
• Define the alerts and events that should be detected by the monitoring systems that ensure proactive management of a components health.
• Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
• Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
• Attend and complete all mandatory training courses.
• Engage and own the transition of new services into Service Operations.
• Participate in the out of hours on call support rota.

Requires :

• Advanced Microsoft SQL server experience.
• L2/L3 level Application Support
• Windows Server and desktop management and configuration.
• Microsoft IIS web services administration and configuration.
• SQL backups experience.
• Scripting and automation capabilities.
• Advanced knowledge of Azure analytics and KQL.
• Advanced knowledge of card payment and bank transfer processing.

Preferred candidate profile : L2/L3 Application Support, SQL, IIS, Servicenow exp