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Jr . E - Learning Content Developer
PaExSkIn Solutions
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Understand root cause of application issues in coordination with internal QA, design, content and development teams.
- Coordinate application issues with development team and ensure timely bug fixes
- Custodian of documentation of support tickets, resolutions and all other activities in the support ticket life cycle
- nsure timely response to client queries and support tickets
- Create and analyze reports to identify recurring issues and present to management
- Create and analyze reports to identify recurring issues and present to management
- Propose suggestions for system improvements.
Responsibilities :
- Ensure timely response and updates to client support tickets via email
- Classify change requests according to business guidelines and service-level agreements.
- Communicate and negotiate with stakeholders and internal teams on application support related matters
- Communicate issues to the development team and follow up to ensure that bugs are fixed in a timely manner within the SLA period.
- Communicate proposed work plans to the senior management and application maintenance team.
- Develop and implement maintenance procedures and protocols to ensure efficient and effective operations.
- Conduct regular inspections of application to identify and address any maintenance needs or issues and ensure operational efficiency of application
- Maintain detailed records of maintenance activities, support tickets, investigations and resolutions, ensuring accurate documentation
- Create and analyze reports on the issues raised and resolved, identify trends of issues and suggest potential enhancements to the application.
- Stay updated with industry trends and advancements in maintenance technology to recommend and implement improvements.
Required Skills :
- Basic understanding of application functionality, ticketing systems, and SLAs.
- Experience working with MS Office Applications, especially MS Excel, MS PowerPoint, MS Word.
- Attention to detail and proactive problem-solving.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
- Ability to work independently with minimal supervision.
- Understanding of application maintenance concepts.
Responsibilities :
- Ensure timely response and updates to client support tickets via email
- Classify change requests according to business guidelines and service-level agreements.
- Communicate and negotiate with stakeholders and internal teams on application support related matters
- Communicate issues to the development team and follow up to ensure that bugs are fixed in a timely manner within the SLA period.
- Communicate proposed work plans to the senior management and application maintenance team.
- Develop and implement maintenance procedures and protocols to ensure efficient and effective operations.
- Conduct regular inspections of application to identify and address any maintenance needs or issues and ensure operational efficiency of application
- Maintain detailed records of maintenance activities, support tickets, investigations and resolutions, ensuring accurate documentation
- Create and analyze reports on the issues raised and resolved, identify trends of issues and suggest potential enhancements to the application.
- Stay updated with industry trends and advancements in maintenance technology to recommend and implement improvements.
Interview Process :
- Initial Screening
- Technical Round
- HR Round
Employment Type: Full Time, Permanent
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What people at PaExSkIn Solutions are saying
Content Developer salary at PaExSkIn Solutions
reported by
1
employee
with 1
years exp.
₹1.6
L/yr - ₹2.1
L/yr
60%
less
than the average Content Developer Salary in India
View more details
What PaExSkIn Solutions employees are saying about work life
based on 19 employees
Strict timing
Monday to Friday
No travel
Day Shift
PaExSkIn Solutions Benefits
View more benefits
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