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P Mukhopadhyay & Co

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1 P Mukhopadhyay & Co Job

System Administrator / Helpdesk US support

PMCCA

3-5 years

Pune, Chennai, Bangalore / Bengaluru

P Mukhopadhyay & Co

posted 7hr ago

Job Role Insights

Key skills for the job

Linux System Administration Export Documentation Active Directory Network Administration

Job Description

System Administrator having experience in US support L1 support and advanced experience with Connectwise Automate and Connectwise Manage. Fluency in english must.

Location- Work from Home(remote) Delhi NCR, Bengaluru, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

Key Responsibilities:

Helpdesk Support:
- Provide Tier 1 and Tier 2 technical support for internal users (via phone, email, and remote support tools) for hardware, software, and networking issues.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Document and track user issues, ensuring timely follow-up and resolution.
- Assist users with IT-related inquiries, and escalate unresolved issues to higher-tier support when necessary.
System Administration:
- Maintain and monitor servers, networks, and IT infrastructure to ensure reliable and secure operations.
- Perform regular system updates, patches, and backups on servers and workstations.
- Administer user accounts, permissions, and security settings across various systems and platforms.
- Support and maintain Active Directory, email systems (e.g., Microsoft Exchange), and other critical enterprise applications.
Network Administration:
- Monitor network performance and troubleshoot network issues, ensuring consistent connectivity across systems and remote workers.
- Configure and manage VPN, firewalls, and other network security protocols.
Documentation and Reporting:
- Create and maintain detailed documentation for IT systems, user manuals, and troubleshooting guides.
- Assist in generating reports related to IT system performance and usage metrics.
Security and Compliance:
- Implement and maintain IT security measures, including antivirus solutions, encryption, and access control policies.
- Ensure compliance with company policies, industry standards, and regulatory requirements.