Senior Helpdesk Technician

Senior Helpdesk Technician
Chennai, India

Reveleer is data and analytics company that s transforming healthcare by making it easier for health plans and providers to improve patient care and outcomes. Our AI-powered platform combines everything into one intelligent system streamlining enrollment, provider outreach, data retrieval, reporting, and more. By uniting solutions for clinical insights, risk adjustment, quality improvement, and member management, we help healthcare organizations simplify workflows, boost productivity, and deliver better results. As a leader in value-based care, Reveleer empowers health plans and providers to overcome challenges, enhance care quality, and improve financial performance.

We are seeking a highly skilled and motivated Senior Helpdesk Technician / Junior System Administrator to join our IT team. The ideal candidate will have extensive experience with the Microsoft ecosystem and a solid background in supporting users in a fast-paced, growth-oriented environment. This role involves providing exceptional technical support to both on-site and remote users while also contributing to system administration tasks and IT infrastructure management.

Key Responsibilities:

• Provide Level 2 and Level 3 technical support for end-users across the organization, ensuring prompt issue resolution.

• Manage and maintain Microsoft Active Directory, Office 365, Azure AD, and other Microsoft tools and services.

• Assist with the administration of cloud platforms, including Microsoft Azure and AWS services.

• Perform user account management, group policies, and security administration.

• Support endpoint management through tools like Intune and other MDM platforms.

• Troubleshoot hardware and software issues across a variety of devices including laptops (PC and Mac), desktops, and peripherals.

• Participate in IT projects, including onboarding/offboarding automation, migrations, and infrastructure upgrades.

• Collaborate with cross-functional teams to ensure IT service excellence and operational efficiency.

• Document technical processes and contribute to the IT knowledge base.

• Support disaster recovery, data backup, and business continuity initiatives.

Required Qualifications:

• Strong experience with Microsoft technologies: Active Directory, Office 365, Azure AD, Intune, and Windows Server.

• Experience supporting cloud environments, including Microsoft Azure (required) and AWS (preferred).

• Expertise in user support across a hybrid environment (on-site and remote).

• Familiarity with IT service management tools such as FreshService or Jira Service Management.

• Proficiency in troubleshooting hardware and software issues.

• Strong understanding of security best practices and user access management.

• Excellent problem-solving, communication, and interpersonal skills.

Preferred Qualifications:

• Healthcare industry experience is a significant plus.

• Technical certifications such as:

• CompTIA A+, Network+, Security+

• Microsoft Certified: Azure Administrator Associate

• Microsoft 365 Certified: Administrator Expert

• Experience with security tools (EDR/XDR, VPNs) and compliance requirements in the healthcare industry.

Education and Experience:

• Bachelors degree in computer science, Computer Engineering, or a related field.

• Equivalent work experience with a proven track record may be considered.

• Minimum of 3 years in a technical support or system administration role.

What You ll Receive:

• Competitive salary
• Medical Insurance benefits
• Generous PTO plan
• Provident Fund and Gratuity schemes
• Opportunity to work with US colleagues

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.