Hotel Operations Management

Role & responsibilities

Become a trusted partner of your hotels, developing close relations with the Hotel Owner, Partners Service providers and staff to ensure great guest experience in the UK SOB portfolio.

Job Location:- Gurgaon (Hybrid)

OYO UK

This role is part of the UK business, where the individual will be responsible for managing operations in the UK

• Prior 5+ years of experience in Launching the Budget/Premium Hotels.
• Strong Vendor Identification, negotiation and Finalization etc skills.
• Able to lead and motivate the Staff and team to achieve the highest standards of service and guest satisfaction.
• Ensure effective communication and collaboration across departments for the UK SOB portfolio, such as front office, housekeeping, food and beverage, maintenance, Revenue etc at the Property and with Central teams.
• Oversee daily operations of the tagged portfolio to ensure the hotel runs smoothly and efficiently.
• Monitor guest feedback and address complaints or service issues promptly to maintain high satisfaction levels for the tagged UK SOB portfolio.
• Implement and maintain hotel policies, standards, and procedures.
• Manage the Financial KPIs (P&L) for the tagged UK SOB properties, aiming to maximize revenue and control costs.
• Monitor policy across Online channels and support in closing offline deals at the property.
• Develop strategies to increase revenue(Online and offline), including marketing initiatives and promotions.
• Work with the sales and marketing team to develop and execute plans to drive business, attract guests, and boost occupancy rates.
• Establish relationships with local businesses and tourism organizations to promote the hotel.
• Ensure compliance with employment laws and health and safety regulations.
• Ensure the Tagged Hotel properties provide a welcoming and memorable experience for all guests. Major focus on OTA reviews and Ratings for the tagged properties.
• Continuously improve service standards and introduce innovative ways to enhance the guest experience.
• Ensure the hotel meets all health, safety, and legal requirements.
• Conduct regular audits and inspections to ensure compliance with fire safety, licensing, and environmental regulations.
• Work with contractors and suppliers to ensure high-quality and cost-effective service delivery.
• Develop a deep understanding of OYOs technology and different products.
• Train the Partners and staff to operate OYO technology precisely and efficiently.
• Understand local needs, issues and communicate accurately to the technology team. Collaborate with technology team to develop new products and features where necessary.
• Work with the service provider to ensure that revenue opportunities are maximised for hotels
• Ensure maximum availability of room stock across portfolio in line with AOP.
• Conduct regular reviews with Partners, Service providers and staff, collaborating to maximise RevPar.
• Ensure Finance Compliance across portfolio through monthly property audits
• Working with the service provider company to ensure employee engagement, Rewards & Recognitions and retention on a regular basis.
• Strategize to boost Walk in /Corporate Sales at the properties.
• Tracking and ensuring smooth Handover from Sign to Live of SOB properties.
• VAS opportunity-Onboarding F&B vendors to sublet Restaurant/Banquet/Meeting Room/Bar /Parking etc.