Relationship Manager

Location: - Delhi, Noida, Jaipur, Indore, Ahmedabad
Role Type: Field Role (Daily travel required, Mon-Sat)

Key Responsibilities:

• Portfolio Management: Manage an assigned portfolio of property owners, proactively solving issues to prevent churn.
• Revenue Generation: Ensure the availability of sellable rooms and drive occupancy through effective booking conversions.
• Performance Monitoring: Focus on cluster performance, particularly improving customer & guest experience metrics for bottom-tier properties.
• Accounts Receivable: Ensure timely collection of outstanding payments from clients in the portfolio.
• Issue Resolution: Address and resolve issues between property owners, customers, and internal stakeholders.
• Market Feedback: Provide regular feedback on market conditions, competition, pricing, and trends influencing the business.

Key Performance Indicators (KPIs):

• Month-on-month occupancy (URNs)
• Pay at Hotel (PAH) realization
• Daily Sellable Room Availability (DSRN)
• Customer Experience (Cx) and Guest Experience (Gx) metrics

Required Skills:

• Networking Ability: Strong ability to build and maintain relationships.
• Technical Proficiency: Competence in using ERP/APP systems, Excel, and email communication.
• Negotiation Skills: Ability to negotiate effectively with stakeholders.
• Analytical Thinking: Strong analytical skills for assessing performance and making data-driven decisions.

Who We Are Looking For:

• Experience: 2 to 7 years of experience in operations or key account handling.
• Industry Experience: Experience in hospitality, travel, or similar industries is preferred.
• Skills: Strong operational, negotiation, and analytical skills.

If youre passionate about the hospitality industry and enjoy working in a dynamic, field-based role, this is the opportunity for you!

If you are interested for the same please drop your details on the given number - 9608723030 ( Whats App Only)