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Inbound Sales Representative New Assoc

0-1 years

Bangalore / Bengaluru

1 vacancy

Inbound Sales Representative New Assoc

Accenture

posted 18hr ago

Job Description

Skill required: Next Generation Customer Operations - Customer Service



Designation:
Inbound Sales Representative New Assoc



Qualifications:
Any Graduation



Years of Experience:
0 to 1 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.



What are we looking for?
  • Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
  • Should have good command over Grammar and be able to probe well & comprehend
  • Should possess willingness to help the customers by taking ownership
  • Ability to present solution to the customer and add value on calls
  • Should be able to summarize the conversation while providing the resolution
  • Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
  • Maintain customer records by updating account information
  • Ability to think out of the box
  • Ability to work in a dynamic and innovative environment by contributing towards ideation for the project International BPO Customer Service:Voice - Preferably US customer service / US Telecom)
  • Proficient in spoken English, Comprehension skills
  • Ability to Multitask
  • Sales/Retention experience will be an added advantage


    Roles and Responsibilities:
  • Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
  • Should have good command over Grammar and be able to probe well & comprehend
  • Should possess willingness to help the customers by taking ownership
  • Ability to present solution to the customer and add value on calls
  • Should be able to summarize the conversation while providing the resolution
  • Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
  • Maintain customer records by updating account information
  • Ability to think out of the box
  • Ability to work in a dynamic and innovative environment by contributing towards ideation for the project


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    Inbound Sales Representative salary at Accenture

    reported by 2 employees with 2-3 years exp.
    Lock Unlock
    ₹4.1 L/yr - ₹5.3 L/yr
    5% more than the average Inbound Sales Representative Salary in India
    View more details

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