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44 Otis Elevator Jobs
Manager, Service Sales
Otis Elevator
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Date Posted:
2024-10-29 Country:
India Location:
Temple Steps , Block-1, 4th Floor,No.184-187, Anna Salai,Little Mount, Saidapet,Chennai - 600015, India Job Title
Manager, Service Sales
Role Overview:
- Drive the commercial aspect of service and provide strategic direction for the team to achieve AMC Renewal, Conversion & Recovery of suspended/ discontinued services.
- Identifying service needs in the field and working with respective regional teams to provide support.
- Manage the monthly forecast and develop strategies to meet and exceed forecasted targets, contributing to the overall business.
- Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.
- Develop Key Accounts by understanding customer expectations and working closely with service teams.
- Completing all the documentation associated with the Contract, i.e. Tender, Technical clarifications, legal documents, etc. and submitting them to the customer within the given timeframe.
- Preparing and making presentation to Customers and stakeholders.
- Responsible for account receivables.
- Drive continuous improvement initiatives within the Service department, identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.
What You Will Need to be Successful:
- Diploma (or) Bachelor s degree in Engineering, Business Management or higher in related field.
- Proven experience in a managerial role within or outside of the elevator industry.
- Strong leadership and team management skills, with the ability to lead and inspire a team to achieve strategic objectives.
- Expertise in Service business, forecasting, and margin improvement , with a track record of successful outcomes.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.
- Exposure to latest trends in Customer Service, must have sound knowledge in technical, and commercial aspects as well as soft skills.
- Be a subject matter expert (SME) and lead for other continuous improvement associates on the team.
- Coordinate with service team to action plans and address deficiencies regarding safety, callback rates, and technical support.
- Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.
- Conduct field education training ensuring that we create and maintain a safe working environment.
On a typical day you will:
- Manage a portfolio of elevator units through maintaining good working relationships with existing customers
- Serve as primary contact for timely resolution of customer needs surrounding inquiries
- Develop new customers via cold calling, networking, bids and tenders
- Develop your own sales strategy to achieve sales targets
- Use Otis sales tools to effectively track opportunities, pipeline, and forecast sales results
- Conduct sales negotiations and close deals
- Collaborate with fellow team members, including other sales representatives and field colleagues
What s In it For Me / Benefits
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.
Apply today to join us and build what s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industrys largest Service portfolio .
When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you ll gain working alongside the best and brightest, keep us connected and on the cutting edge .
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do . We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .
Become a part of the Otis team and help us #Buildwhatsnext!
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Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
What people at Otis Elevator are saying
Rating based on 6 Manager
reviews
Anonymous · Project & Program Management
in Hyderabad / Secunderabad
Likes
Good policies and procedures
- Salary - Good
+1 more
Dislikes
Too much policies and procedures.
- Skill development - Poor
+1 more
Manager salary at Otis Elevator
reported by
33
employees
with 8-19
years exp.
₹11.2
L/yr - ₹26
L/yr
16%
more
than the average Manager Salary in India
View more details
What Otis Elevator employees are saying about work life
based on 792 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Otis Elevator Benefits
Submitted by Company
Employee Benefits
Submitted by Employees
Health Insurance 
Free Transport 
Job Training 
Soft Skill Training 
Work From Home 
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