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Orchid Shipping
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6 Orchid Shipping Jobs
Customer Service Professional - Liner division
3-6 years
Mundra
1 vacancy
Customer Service Professional - Liner division
Orchid Shipping
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Maintaining customers focus on all times and answering to customer s enquiries using the company s standard guidelines.
- Handle client principal queries, answer general inquiries and complaints.
- Taking booking, rate filings, general cargo, Haz cargo and ODC to be handled.
- Support services to Documentation, Operational & Sales.
- Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
- Follow up with shippers on a daily basis.
- Identifying and escalating consistent or recurring problems with the system s functionality.
- Assisting management and Team Manager with any assigned special projects and providing backup as a team for and on behalf of
- the team.
- Sending load list details to the Ops team and sending SOB s as to all the shippers/ forwarders
Employment Type: Full Time, Permanent
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What Orchid Shipping employees are saying about work life
based on 14 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Orchid Shipping Benefits
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Operator Executive / Senior Executive / Asst Manager / Manager
2-10 Yrs
Mumbai
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