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Customer Support Executive
Blox Residentials
posted 5mon ago
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Job Description
- Maintaining customers focus on all times and answering to customer s enquiries using the standard guidelines
- Taking ownership of complaints and queries and proactively following through to resolution with internal escalation, where required
- Maintaining records through ERP of all transactions and interactions made with customers
- Perform various customer service activities, including upselling and handling new existing accounts
- Act as a liaison between clients and operations other departments to ensure efficient service levels are delivered to the clients
- To check raise invoices as per company objectives and ensure the same is delivered within the delivery deadlines agreed
- Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required
- Liaison with Shipping Lines and NVOCCs for obtaining Freight Rates on a timely basis
- Preparation of Quotes in a timely manner to ensure good speed of response
- Handling of all Shipping Documents to ensure smooth clearances and movement of cargo
- Liaison with CHAs for hassle-free Customs Clearance of Import and Export cargo
Employment Type: Full Time, Permanent
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