Analytical Instruments Sr. Service Manager

The Sr. Service Manager (or Customer support) is accountable to drive the overall performance of the Service Department.

Leadership/Supervisory Role: The first and most prominent role of the Manager Service is to provide leadership and direction to the entire Service department

In this capacity, He also plays a mentorship role to key customer support personnel

Strategy: He plays the lead role in strategy formulation for the customer support department.

Relationships: He is also in charge of managing both internal and external relationships on behalf of the Service Department.

• Candidates will be responsible for field servicing of analytical instruments/ Laboratory Instruments, Scientific Instruments
• Generating service and spares income
• Responsible for achieving Customer satisfaction
• Assisting the manager in organizing, planning and implementing
• Team Handling

Key Competencies:

• Sincere and hard working
• Good in verbal and written communication (Preferred Language English)
• Sound technical knowledge in field servicing of high-tech analytical instruments
• Having Experience of working in team or team handling will be an advantage
• Should be willing to travel extensively

Required Qualification:

Education and Experience: The Service Engineer must have a Dip / Engineering in Electronics / ECE / Instrumentation with at least 12+ years of experience customer support. The incumbent should be working in a senior role in Customer Service in Analytical / Scientific / Laboratory instruments industry.