Senior Product Support Engineer

Who are weOrbit & Skyline India Pvt. Ltd. is a leading semiconductor service provider with a robust and experienced team of professionals proficient in providing our customers with unique, feature-rich solutions that help them build environmentally friendly semiconductor manufacturing. At Orbit & Skyline, our synergistic cross functional team of Mechanical, Electrical, Electronics, Software, Equipment, and process engineering is delivering end to end solutions to our customers in semiconductor equipment manufacturing space. We are partnering with our customers across the complete semiconductor value chain spectrum that includes Hardware design and development, Supply chain management, Quality management, Product Management, Reliability, Data Science, ML/AI and many more. We are enabling our customers to develop technologies and systems that alter industries by employing one of the most diverse workforces of cutting-edge engineers and technologists in the semiconductor industry. Our clientele includes prestigious IC chip manufacturers and OEMs from the United States, Asia, the Middle East, and Europe with our services being rendered to our global customers out of our head office in Mohali, India. We have offices in the United States, the Middle East, Singapore, Taiwan, Ireland, and several other locations. Who are we looking forWe are seeking a talented and motivated mechatronics engineer for our wet clean optimization (WCO) team that will split their time between developing/optimizing equipment maintenance methods and providing field support. The first part of the job entails creating capital equipment maintenance processes and video procedures, designing mechanical fixtures to facilitate maintenance tasks, user acceptance testing of apps and working with app designers to make improvements. Youll be responsible for producing, implementing and maintaining solutions as well as participating in troubleshooting and issue resolution working with field support teams. For the 2nd part of this role, you will spend extensive periods in the field, supporting deployed robotic systems. Responsibilities include system setup upon delivery, performing calibration routines, testing and validating performance, and diagnosing, troubleshooting, and documenting hardware and software issues independently. You will also collaborate closely with the design teams in the US and India to develop fixes and improvements to the product. A background in mechatronics and extensive experience in lab work and design of experiments (DOE) is essential. Flexibility and readiness to engage in various technical areas based on project needs are crucial. Our team operates like a start-up division, with engineers working on diverse aspects of projects in a dynamic environment. Critical analytical skills are essential for success in this role. Roles And Responsibilities

• Manage timeline and project logistics for new WCO service products.
• Perform technical scoping for new maintenance procedures
• Collaborate with CFT engineers to clarify maintenance procedures when only sparse documentation is available
• Present project updates and results to management in formal and informal presentations
• Develop multimedia (Animations, pictures, pdf, word) maintenance procedures for WCO service products and applications
• Setup and calibrate robotic systems at customer sites upon delivery. Test system performance, diagnose issues, troubleshoot, and resolve most problems independently. Document this process and report status regularly to teams in the US and India.
• Demonstrate strong hands-on experience with robotic and mechatronic systems.
• Design and conduct experiments and tests to resolve complex technical problems, implementing DOE principles.
• Collaborate closely with engineers in the US and India to troubleshoot and solve challenging problems over the phone while at the customer site.
• Work with the design team in the US and India to develop fixes and improvements to the product.
• Ensure regular overlap with normal business hours in California (United States).
• Take strong ownership of assigned tasks and projects, ensuring proper accountability.
• Act as a liaison for cross-functional projects across multiple organizations.
• Train other engineers, technicians, and manufacturing personnel.

Eligibility CriteriaRequired Qualifications:

• BS or B. Tech in Mechatronics Engineering or similar

Mandatory Skills:

• Excellent communication skills and teamwork skills
• Excellent organization and attention to detail
• About 5+ years of work experience mechatronics role
• Background in robotics testing or a similar field.
• Creative thinking, strong problem-solving, and troubleshooting capabilities.
• Ability to complete projects and learn required skills with minimal guidance.
• Solid understanding of statistical process control and basic statistical analysis used in production settings.
• Previous experience in individual project management.

Good to have:

• Experience with hardware design and end effector design.
• Proficiency in MCAD model creation (Siemens NX, Creo, SolidWorks) is a plus.
• Experience with robotic path programming and computer vision is a plus.

Why Orbit & SkylineOrbit & Skyline is an amalgamation of enthusiastic and experienced people working on a remarkable concept, making headway in this industry. Today, the Semiconductor Industry is going through a rapid transformation, and we are proud to be playing a major role in development of the semiconductor ecosystem in India thus providing our employees a platform to grow technically and introducing them to a versatile and sprouting work horizon. We offer a holistic workplace that encourages individuals to attain their full potential. We are a team of thinkers, planners, doers, and risk-takers who work closely together and enjoy the top-notch benefits such as:

• Safeguarding the health of our employees and their loved ones by providing them with Health Insurance.
• Encouraging healthy, motivated and a happy workforce by providing monthly Wellness Allowances.
• Supporting effective and efficient communication by providing Communication Allowances.
• Awarding stability & loyalty of the employees by covering them under the Gratuity act.
• Providing technical advancements and interpersonal growth through periodic Trainings.
• Providing Service Award to celebrate employees contributions and show our gratitude for their loyalty and commitment.
• Rewarding and Recognizing employees efforts and contributions to the companys growth.
• Encouraging enthusiasm, interaction, and motivation by organizing team lunches, team outings, off-site activities, fun Fridays, festival celebrations, and other Engagement events.

Senior Product Support Engineer | Orbit & Skyline