Five9 Quality Assurance Engineer - Manual & Automation Testing (5-6 yrs)

This job description for a Five9 QA role, focused on IVR (Interactive Voice Response) systems and automated testing within a contact center environment, is tailored to professionals with significant experience in both manual and automated testing.

Below is a breakdown of key aspects of the role and the qualifications required.

Key Responsibilities :

- Collaboration with Teams : Work with development and product management to understand product specifications and ensure testing aligns with them.

- Test Plan Development : Create detailed test plans that outline the testing scope, resources, timelines, and deliverables.

- Test Case Creation & Execution : Design comprehensive test cases and execute both manual and automated tests to validate functionality, reliability, and scalability of systems.

- Defect Management & Reporting : Identify and document defects in the system, and work with development to resolve them. Provide regular updates on testing progress.

- Regression Testing : Conduct both manual and automated regression tests to confirm that fixes don't break existing functionality.

- Automated Test Script Development : Develop automation scripts for regression testing to streamline repetitive tasks.

- CI/CD Integration : Integrate automated tests into the CI/CD pipeline to ensure continuous testing in development cycles.

- Performance Testing : Test the system's performance to ensure it meets required standards for scalability and reliability.

- Documentation : Maintain clear and thorough documentation of test plans, cases, and results.

- Process Improvement : Contribute to enhancing overall QA practices within the team.

- Collaboration with Customer Support : Work with customer support to address reported issues.

Required Skills & Experience :

- 5+ Years of QA Experience : Must have a solid background in both manual and automated testing.

- IVR Testing (3+ Years) : Experience specifically with IVR systems and contact flows (e.g., Five9).

- Testing Tools Proficiency (Xray, 3+ Years) : Experience using Xray or similar testing management tools.

- BDD Framework (Cucumber, 3+ Years) : Expertise in Behavior Driven Development (BDD) frameworks like Cucumber.

- API Testing (Postman, 3+ Years) : Experience with API testing using tools like Postman.

- Apigee Gateway : Familiarity with Google Apigee for API management.

- Agile & JIRA (3+ Years) : Comfortable working within an Agile framework and using JIRA for issue tracking.

Preferred Skills :

- Version Control (Git) : Experience with version control systems like Git.

- AWS Experience : Familiarity with AWS services like AWS Connect for cloud-based contact centers.

- Defect Tracking Tools : Knowledge of defect tracking and monitoring tools.

- Test Case Design Expertise : Ability to create effective and thorough test cases based on detailed requirements.

Work Hours & Location :

Shift : UK Shift (2 PM - 11 PM IST), which may involve evening and night hours depending on time zone alignment.

Location : Remote, so the candidate must be comfortable working independently and collaborating with teams across different locations.

Technical Focus Areas :

- Automated Testing & Scripting : Strong emphasis on automating testing processes and integrating into CI/CD pipelines.

- IVR Systems & Contact Flows : In-depth knowledge of Five9 IVR and similar platforms, focusing on how they interact with users and automate processes.

- Performance Testing : Ensuring that the application can handle stress and scale properly in production environments.

This role is ideal for someone with a solid background in quality assurance within the contact center industry, who has strong technical skills in automation and IVR systems, along with the ability to drive process improvements and collaborate effectively with teams.