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Technology Specialist
Orange Business
posted 12mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensure High availability of customers IT Infrastructure
- Perform Incident, Problem & Change Management using assigned Tools
- Ensure compliance to agreed SOWs
- Handle Technical Escalations received from Customer
- Understand and follow SOP s ensuring compliance to Service Level Agreements (SLA)
- Troubleshoot High Severity incidents & Provide RCA
- Take initiatives in learning new Technologies & Tools
- Co-ordination with customer on Incident resolutions & closure
- Ensure High Availablity of Email Security Tools & Service Delivery Infrastructure
- Assist in MIS & Dashboards
- Document technical procedures and work instructions
- This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and having customer service mindset.
- You should be ready to work in customer time zone and during off business hours to manage operations.
- Manage and configure the Carbon Black App Control server based on organizational requirements
- Create policies to control enforcement levels and agent functionality
Implement rules to support the organization s security posture - Use the Carbon Black App Control tools to understand agent and server data
- Oversee the day-to-day operations of our email systems, ensuring their availability, performance, and security.
- Administer email user accounts, including creating, modifying, and deleting accounts as needed.
- Monitor and troubleshoot email issues, responding to user inquiries and resolving problems promptly.
- Excellent Hands-On Experience in Installation,configuration &
- Troubleshooting of Operating Systems,End Point installation Administration
- Knowledge & Exposure on Cloud concepts
- Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .
- Implement and maintain email security measures, including spam filters, firewalls, and encryption protocols.
- In depth knowledge of Messaging applications of OEM and Linux & Windows OS.
- Rich experience in administration, maintenance on Messaging, Applications database and all related services Regularly backup and restore email data to safeguard against data loss and ensure business continuity.
- MCSE / MCSA / MCP certification for Windows
- Certified ITILv3 Foundation Preferred
- VMware Carbon Black Cloud Professional
- VMware Carbon Black EDR Advanced Analyst preferred
- Proof Point Email Security Specialist
Employment Type: Full Time, Permanent
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