Enterprise Architect

we're searching for a talented and passionate Technical Program Manager having experience on managing Cloud and IT infrastructure management to join our Service Delivery team , which is responsible for integrating, managing, securing, and supporting Cloud & IT infrastructure for our customers around the world.

Technical Program manager is a critical role, who will be responsible for leading and managing the cloud services for our customer(s). Your primary focus will be on ensuring the reliability, scalability, and security of the cloud-based services provided by the organization, while also optimizing costs and ensuring high levels of performance and availability.

Technical Program manager will be overseeing the day-to-day operations of the cloud infrastructure, monitoring system health and performance, and troubleshooting issues as they arise. You will also be responsible for managing a team of cloud experts and technicians, providing guidance and direction to ensure the team is aligned with organizational goals and objectives. This lead role works closely with our Cloud Operations team and is responsible for Infrastructure Uptime, Cloud Security, Cost savings, and improving the quality of software releases and deployments through automation and tool enhancements.

In addition to managing the cloud infrastructure and team, you will be responsible for implementing and managing best practices and standards for cloud services. This includes defining and implementing security policies, disaster recovery procedures, and capacity planning strategies. You will also need to keep up to date with emerging technologies and trends in cloud computing, evaluating, and implementing new tools and services that can improve the efficiency and effectiveness of the organizations cloud operations.

Job Responsibilities:

• Manage Cloud services: leading and managing cloud initiatives. This role involves overseeing the planning, execution, and delivery of cloud services for our customers, ensuring they align with business goals and meet high standards of performance, security, and reliability. The Technical Program Manager coordinates cross-functional teams, manages project timelines and resources, and acts as a liaison between technical teams and business stakeholders.
• Manage Cloud Operations: You will oversee the daily operations of the cloud environment, ensuring that the infrastructure is operating smoothly, meeting performance targets, and delivering on business requirements. You will be responsible for monitoring the cloud infrastructure and identifying any issues, as we'll as implementing solutions to address these issues. You will be Single point of contact for all escalations within the scope of delivery. You will plan and control all changes. Responsible for sending P1/P2 Incident notifications as per agreed process, own IR, and RCA documents.
• Service review: you will own periodic review with customers, trend analysis, and reporting. You will also conduct operations review with team. You will participate in Customer Service Management Reviews as we'll internal Management Reviews.
• Lead a team: You will manage and lead a team of cloud specialists, providing direction and guidance to ensure they are working effectively and efficiently. You will be responsible for setting goals and objectives for the team, conducting performance evaluations, and ensuring that they are adequately trained to perform their roles.
• Ensure Security and complaince: You will be responsible for ensuring that the cloud environment is secure and complies with industry regulations and standards. You will work closely with the IT security team to ensure that all security policies and procedures are being followe'd and that any security incidents are appropriately addressed.
• Develop and Implement Strategies: You will work with other members of the IT team to develop and implement cloud strategies that support the organizations overall goals and objectives. This may involve identifying opportunities to optimize the cloud infrastructure, improve efficiency, and reduce costs
• Collaborate with stakeholders : You will collaborate with stakeholders from across the organization to ensure that the cloud environment is meeting their needs. This may involve working with business teams to understand their requirements, providing recommendations on cloud solutions, and ensuring that any changes to the cloud environment are communicated effectively.
• Managing service providers: You may be responsible for managing relationships with cloud service providers and ensuring that they meet service level agreements.
• Stay up to date with industry trends: You will stay up to date with the latest trends and developments in cloud technology, ensuring that the organization is leveraging the latest advancements to improve its cloud infrastructure.
• Improve service quality: Drive the operation effectively by following & applying the ITIL, ITSM and industry best practices. You will drive Service Improvement Programs, Initiate and execute structural improvement and efficiency programs. Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative, or management activities and staff.

Technical skills: The cloud operations lead should have strong technical skills and expertise in cloud computing and related technologies.

• Experience on managing large scale environment running on Cloud (AWS, Azure, GCP)
• Azure / AWS / GCP architect / expert certification
• Experience on Cloud automation, DevOps/DevSecOps, IaC, Cloud applucations and micro services
• Good undestanding of Cloud data , Good undestanding of ML, AI, GenAI
• Ability to lead troubleshooting for issues both known and unknown across domain
• Proven ability to provide technical recommendations to solve short- and long-term issues
• Knowledge of information security standards and compliance
• Experience with one or more infrastructure as code tools

• Communication skills: should have excellent communication skills, including the ability to communicate technical information to non-technical stakeholders
• Leadership skills: should have strong leadership skills, including the ability to motivate and lead a team
• Problem solving skills: should have strong problem-solving skills, including the ability to identify and resolve issues in a timely manner.
• Analytical skills: should have strong analytical skills, including the ability to analyze data and make data-driven decisions.