ServiceNow - Tech Lead

Hi,

Orange Business is Hiring for ServiceNow - Tech Lead.

Location - Gurgaon & Bangalore

Hybrid Model

Role & responsibilities

Minimum 8+ years experience IT with minimum of 5 years' experience in ServiceNow development and administration (preferably CSM module).

Good level of practiced technical knowledge.

Certified Implementation Specialist (ITSM/CSM) (Preferred)

Completion of at least one of the following:

• Certified System Administrator,
• Certified Implementation Specialist,
• Certified Application Developer,
• System Administration Advanced

job skills and certifications

The person should have live experience in web development along with hands on experience in Javascript, html5/css3, XML / json, API integration and ServiceNow functional expertize. The person is good to have exposure to the ServiceNow ITSM or CSM service catalog and integration capabilities with ServiceNow. Preferable knowledge on TSM module is an added advantage.

Responsibilities

- Hands-on experience of development and delivery for E2E implementation of various modules in ServiceNow. Experience in B2B Integration.

- Experience on ServiceNow App Engine. Implemented B2B Integrations with Customers / Partners using REST/SOAP and JSON/XML

- ITIL certification is preferred

- Experience in incident response and demonstrated broad problem-solving skills, including error examination, analysis and technical recommendations on the ServiceNow platform or related systems.

- Should deliver high quality of code

- Should participate in application evolution by contributing technical enhancement to the applications

- Should provide UAT support.

- Should provide third level support to production issues from assigned application within defined SLA.

- Should develop business as well as technical knowledge on the applications.

- Should participate in project review meetings as and when required.

Skill Profile

- Strong technical skills in Javascript, html5/css3, XML / json, API integration, Java, and SQL.

- ServiceNow certification prefarable.

- Strong telecom background

- Strong troubleshooting skills on ServiceNow Utah version and capability to propose new solutions to business problem.

- Ability to build up good user ergonomics based on new technologies like Web 2.0, HTML5/CSS3 etc.