Salon Operations Manager

Join our team!

JOB DESCRIPTION
Position Title: Salon Business Development Manager
Location: Mohali

Key Responsibilities:

1. Sales Growth and Business Development:

• Develop and implement strategies to increase salon revenue and profitability.
• Analyze sales data, identify trends, and create action plans to meet and exceed sales

targets.

• Drive customer acquisition and retention through innovative marketing and promotional

campaigns.

• Build and maintain relationships with key clients and corporate partners to boost

business opportunities.

2. Team Leadership and Development:

• Recruit, train, and mentor salon staff, including managers, stylists, and support teams.
• Foster a positive and collaborative work environment to enhance employee engagement

and productivity.

• Conduct regular performance reviews and provide constructive feedback to team

members.

• Identify training needs and organize workshops to upskill staff in areas such as customer

service, sales, and technical expertise.

3. Financial Management:

• Prepare and manage budgets, forecasts, and financial reports for all salon locations.
• Monitor expenses, control costs, and ensure profitability.
• Implement pricing strategies and promotional offers to maximize revenue.

5. Customer Experience:

• Ensure a high level of customer satisfaction by addressing feedback and resolving

complaints promptly.

• Develop loyalty programs and initiatives to enhance customer retention.
• Stay updated on industry trends and introduce new services or products to meet

customer demands.

6. Compliance and Safety:

• Ensure all salons comply with local health, safety, and licensing regulations.
• Conduct regular audits to maintain compliance with company policies and industry

standards.

Qualifications and Skills:

• Bachelors degree in Business Administration, Hospitality, or a related field (preferred).
• Proven experience (2+ years) in managing multiple salon locations or a similar role in the

beauty and wellness industry.

• Strong business acumen with a track record of driving sales and profitability.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial management, budgeting, and reporting.
• In-depth knowledge of salon operations, customer service, and industry trends.
• Proficient in using salon management software and Microsoft Office Suite.

Interested candidates can share resume at 9914822020 or recruiter1@orane.com