Manager, CSS Global Expertise Center

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products.
Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof.
Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives.
Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.
Entry level manager with operational focus within a specialized area.
Leads a specialized area which may have diverse functional elements.
Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit.
Coordinate delivery of Support Services.
Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met.
Ensures that operational policies are followed.
Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization.
Frequently interacts with supervisors and/or functional peer group managers.
May interact with senior management.

Prefer 6-10 years of professional Information Systems implementation experience, with at least 2 years People Manager experience and/or 2 years Pre-Sales Experience. Understanding of various technical architectures and operating systems including web-based applications, networks, and the latest Oracle product technologies. Demonstrated experience in package systems implementation. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Career Level - M2

Entry level manager with operational focus within a specialized area. Leads a specialized area which may have diverse functional elements. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Coordinate delivery of Support Services. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Ensures that operational policies are followed. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management.

Prefer 6-10 years of professional Information Systems implementation experience, with at least 2 years People Manager experience and/or 2 years Pre-Sales Experience. Understanding of various technical architectures and operating systems including web-based applications, networks, and the latest Oracle product technologies. Demonstrated experience in package systems implementation. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.