Senior Systems Analyst - Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracles core products, applications, and tools is important.

Career Level - IC3

• Candidates should have at least 4 years of work experience in Oracle HCM Cloud implementation/ support project as Techno Functional;
• Must have worked on at least 2 end-to-end implementation on Fusion HCM, Absence Management/ Time Labor modules including fast formulas.
• Expertise in other HCM module will be an added advantage.
• Should have experience in BI Publisher (RTF design /eText /Scheduling /Parameter Handling/Bursting /backup and migration of reports to different pods).
• Should have experience in Fast Formulas, HCM Data Loader, Payroll Batch Loader, HCM Spreadsheet Data Loader and Custom Role Development and Cloud System Administration services.
• Should have experience in additional Reporting Tools: HCM Extract / OTBI / Analysis Dashboard.
• Should have experience in Extending Cloud through the personalization layer.
• Should have good experience in OIC tool.
• Understanding of the SOAP, REST APIs
• Should have experience in Transformation formula and automating the inbound loads into HCM using HDL.
• Must have good communication and teaming skills