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Service Reliability and Observability Engineer/Architect
6-10 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Service Reliability and Observability Engineer/Architect
Oracle
posted 17hr ago
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Flexible timing
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Job Description
The Service Reliability and Observability Engineer/Architect position primary responsibility is to participate in the design, development, and implementation of operational, CI/CD, monitoring/observability, reliability, availability, resiliency, and Non-Functional (NFR) capabilities for communications cloud services. Perform daily operations and maintenance of the critical Enterprise Communications Platforms (ECP) and Communications SaaS services deployed in Oracle Cloud Infrastructure and Database environments (PaaS/IaaS). Provide 24x7x365 production operations and maintenance. The team members continually exercise and grow diverse skills, thrive in an agile development environment, and given the autonomy and support to deliver the highest quality operational services possible to customers.
Roles and Responsibilities: What Youll Do - Lead and author strategies, standards, and requirements for operational, reliability, availability, resiliency, and Non-Functional (NFR) capabilities for the communications cloud services.
- Lead and author operational standards, processes, and best practices used by the SRE/Operations teams to operate large-scale production communications cloud services.
- Using a data-driven process/mindset, author technical content to support the incident response process (e.g., postmortem/root cause analysis) and develop interim solution to prevent or quickly resolve current and future issues.
- Perform day-day operational activities to support large-scale production communications cloud services adherence to Service Level Agreement and Objective (SLA/SLO) for Reliability, and Availability requirements and organizational Operational Level Agreements (OLA).
- When not performing 24/7 operations duties , as a member of an Agile development team, you will be working on software engineering tasks such as design and development of services or capabilities that increase reliability, scalability, and reduce operational overhead through automation and orchestration principles.
- Collaborate with cross-functional teams on technical and Non-functional topics related to operations and support of communications cloud services .
- Master technical and functional areas for c ommunications cloud services.
- Constant assignments to learn cutting edge Communications & Cloud computing technologies, tools, and services.
- 24/7/365 On-Call Shift Rotation, including on weekends and public holidays.
- Required Weekday Shift assignment: Evening or Night Shift
- Occasional Travel
- Strong experience with operations/support processes and tools such as: Incident Management, Change Management, Problem Management, Ticketing Systems (JIRA, Service Desk), operational metrics/KPIs, Escalation processes.
- Strong experience with Agile, DevOps, and DevSecOps methodologies and practices.
- Strong experience with ITSM/ITIL4 and Site Reliability Engineering practices
- Strong experience in QA, Technical problem solving, and the ability to breakdown complex problems across multiple domains.
- Strong experience with telemetry, observability, and analytics tool/applications, (e.g., ELK, Kibana, Grafana, Prometheus, Splunk).
- Strong experience with Microservice architecture, containerization technologies (e.g., Docker), and Cloud Native principles.
- Strong experience with continuous integration, delivery, deployment (CI/CD) tools, Pipeline development, automation.
- Experience with web/cloud-based software version control tools such as GitLab, GitHub, Git, BitBucket, Artifactory
- Experience with cloud orchestration tools (e.g., Kubernetes, Chef, Ansible, Puppet, Terraform, and Docker).
- Experience with Kafka, RabbitMQ, APIs, REST, JSON, XML or other common standards, data structures and protocols.
- Experience with programming in a high-level language such as Python, Java, Golang, BASH scripting, JavaScript, etc.
- Experience with IOT industry technologies (MQTT, CoAP, AMQP, DDS, WebSocket, Analytics, Digital Twin, Device Mgmt., etc.)
- Experience with Communications technologies (Audio/Video codecs, SIP, STUN/TURN, SRTP, RTSP, RTMP, WebRTC)
- Experience with networking technologies (SDN, routing, switching, IP addressing, DNS, Load balancers, etc.)
- Experience with Relational Databases, SQL, Database Management tools, and Cloud Store technologies (File, Block, Object).
- Experience with major cloud platform(s): Oracle Cloud Infrastructure (OCI), Azure, Google Cloud (GCP), AWS, certification a plus.
- Excellent communications skills - verbal and written English
- Motivated to learn multiple, cutting-edge technologies in the cloud industry
- 4-year Degree with a technical major or equivalent experience (e.g., Computer Science, Systems Engineering, Engineering, IT, etc.)
Employment Type: Full Time, Permanent
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