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Technical Analyst 4-Support
6-10 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Technical Analyst 4-Support
Oracle
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Position is for a Functional Support Analyst with a functional background in Fusion HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Resolving highly complex and mission-critical issues
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical Customer situations
- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
- Work directly with Customers for
Qualifications:
- Must have Skills
- 6+ years of experience in Implementation, support Oracle Fusion HCM products with at-least 1 implementation experience on SaaS HCM Products - Core HR, Absence, Benefits, Talent Management, Compensation, Time & Labor and Payroll
- Experience in Oracle Core HR, Absence, Benefits, Time & Labor and Payroll
- Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or having equivalent knowledge.
- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
- Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
- Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
- Conduct training and knowledge sharing sessions
- Nice to have Skills
- Hands-on Configuration experience on at-least two or more tools-
- Core HR
- Absence
- Benefits
- Compensation
- Security
- Talent Management
- Payroll
- Recruitment
- Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
- Should have knowledge of localizations
- Knowledge on Security setup would an added advantage.
- Experience in one of the following areas is seen as an advantage:
- OTBI Reports
- HCM Data Extracts (HDL)
- Payroll Batch Loader (PBL)
- PL/SQL
- Hands-on Configuration experience on at-least two or more tools-
Others
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.
Employment Type: Full Time, Permanent
Read full job descriptionOracle Interview Questions & Tips
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What people at Oracle are saying
Rating based on 25 Technical Analyst
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Excellent work life balance, values employees & their choices
- Salary - Good
+3 more
Dislikes
Very limited growth opportunity, slow promotion cycles
- Skill development - Poor
+2 more
Technical Analyst salary at Oracle
reported by
235
employees
₹4.7
L/yr - ₹14.4
L/yr
7%
less
than the average Technical Analyst Salary in India
View more details
What Oracle employees are saying about work life
based on 5.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
Submitted by Company
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle
Submitted by Employees
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