Senior Technical Analyst

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Looking for Oracle Fusion HCM Payroll Functional Consultant Overall 7 to 15 years of IT experience with at least 5 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS, the selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad,Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required as our customers are spread across various countries.

Oracle HCM Functional Modules - Core HR, Payroll, Absence Management and Benefits.

Oracle HCM Cloud Technical skills - Fast Formula, BI OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, HSDL), HCM Extract.

Job Description

At least 2-3 Oracle Fusion HCM implementations or Support exposure with module-leading hands on experience in any of the two modules

Should have extensively worked on Oracle EBS Payroll processes for UK localization

Should have experience in implementing and supporting US/UK Payroll customer

Extensive knowledge on US/UK tax system and Statutory norms

Strong functional troubleshooting skills in Oracle Cloud HCM modules.

Should know all the details Statutory Submissions like FPS, EPS, HMRC submission, P60, P45, P9, P6 etc.

Should set up Business Group, Organizations, Departments, Divisions, Operating Units, etc.

Should create Key Flex Fields, Descriptive Flex Fields, SIT and EIT for employees of the organization.

Should define all necessary pay components and link with appropriate elements for payroll processes.

Should compute of Overtime, Bonus elements, other beneficial elements and Configuring Oracle Retro Proration Process in Payroll.

Should design payslip and develop various statements, and reports pertaining to Payroll processes.

Should be able to write Fast Formula needed and work on Approval Management Engine.

Worked on end to end implementation in Global HR, Payroll, Compensation and Benefit modules, creating value sets and using them in flex fields like Descriptive / Extensible.

Experience in Element Configuration using Payroll Batch Loader, has good knowledge of fast formulas and wrote fast formulas for Payroll module.

Ability to work on various assignments simultaneously

Good to have adequate knowledge in writing SQL/PLSQL queries to develop the reports

Absence Management

Experience in creating workflow and security for the module

Exposure to personalization

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.