Principal Technical Analyst

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Career Level - IC4

Responsibilities 

 Job Description 

We expect candidate to have:

Hands-on experience in developing objects using Oracle SQL, PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OA, Java, Framework, SOA/BPEL, OTBI, OIC, XML / HTML, REST APIs.

Strong technical debugging skills using above mentioned tools.

Candidate should have implementation/Support experience in Oracle EBS Supply Chain, Financials, Planning or OPM areas.

Strong problem solving skills.

Strong Customer interactions and service orientation so you can understand customers critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

Candidate should be team player so you leverage each others strengths. You will be engaged in collaboration with peers within/across the teams often.

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features- and use this learning to deliver value to customers on a daily basis.

High flexibility so you remain agile in a fast changing business and organizational environment.

Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

 Personal Attributes: 

Self driven and result oriented

Strong problem solving/analytical skills

Strong customer support and relation skills

Effective communication (verbal and written)

Focus on relationships (internal and external)

Strong willingness to learn new things and share them with others

Influencing/negotiating

Team player

Customer focused

Confident and decisive

Values Expertise (maintaining professional expertise in own discipline)

Enthusiasm

Flexibility

Organizational skills

Values and enjoys coaching/knowledge transfer ability

Values and enjoys teaching technical courses

 Your Qualifications: 

Technical Skills - Candidate should have 10+ years of techno-functional experience in Oracle EBS R12/Fusion Supply Chain/Financials/Planning/Process Manufacturing areas using SQL, PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OA, Java, Framework, SOA/BPEL, OTBI, OIC, XML / HTML, REST APIs.

Good debugging skills using above mentioned technical tools.

Should have experience in development/support/implementation of CEMLIs.
Shift working is mandatory. Ready to work in shifts including night shift on rotation basis (6:30pm/10:30pm/2:30pm). The role will be based out of Bangalore / Hyderabad/Noida

Education:BE, BTech, MCA , preferred. Other qualifications with adequate experience may be considered.



Skills:
Oracle EBS Technical (PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OAF, SOA)