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Engaged Employer

Oracle

Compare

3.7

based on 5k Reviews

1038 Oracle Jobs

Technical Account Representative (TAM) - OCI

Oracle India Pvt. Ltd.

3.7

based on 5k Reviews

10-15 years

India, India

1 vacancy

Technical Account Representative (TAM) - OCI

Oracle

posted 22d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Python AWS SQL Oracle Cloud Computing

+ 14 more

Job Description

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good technical knowledge in Oracle Cloud Infrastructure

Knowledge & working experience in ExaCS

Understanding of Technical architecture landscape

Should have a strong customer facing skills

Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.

Excellent team player, willing to learn new technologies

Strong organization skills, detail oriented & communication skills. .

University degree, with post graduate technical or management qualifications or other relevant experience.

OCI Certified / ITIL Foundation Certification in IT Service Management

Technical Expertise:

Cloud Infrastructure Knowledge:

Proficient in Oracle Cloud Infrastructure.

Experienced in ExaCS.

Knowhow of OCI network architecture

Tech Skills:MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning

Oracle Cloud Certification:Foundation, Associate Architect

Soft Skills:

Able to consider diverse perspectives

Ability to articulate and translate customer needs into solutions.

Demonstrates creativity and innovativeness.

Stakeholder management:Strong ability to manage stakeholders effectively.

Customer management:Strong ability to manage customer expectations

Excellent communication abilities

Ability to communicate with virtual XLOB team(s)

Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure

Career Level - IC5

Responsibilities

Your Qualifications:

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.

The role will be based out of Bangalore/NCR/Mumbai
Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

Manage service delivery activities for customers Oracle Cloud Infrastructure setup

Represent as a single point of contact between customer & Oracle.

Manage the service delivery through virtual team of resources from multiple XLOBs

Establish priorities & Service growth plans for customers aligned to Oracles Cloud Strategy.

ACCOUNTABILITIES

Customer handover from Service Desk & Customer

Introduction

Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders

Prepare the Joint Contact & Escalation Guide (JC&EG)

Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI

CSS Problem Management Notification

Customer Information Setup in Fusion CX (Internal tool)

Digital Learning- My Learn Admin Account Setup

RESPONSIBILITIES

Prepare & deliver Monthly Service Reviews to customer

Monthly Incident Analysis Reports- Trend Analysis & Status of Remediation

Deliver Quarterly SVRs

Act as Incident Communicator during Major Incidents

Join/Co-host External War Room with Service Desk and customer

Responsible for sharing RCA with customer & Remediation follow-up

Responsible to track & Report Digital Learning Consumption in OCI

Analyze OCI cost consumption data and report findings to customer

Coordinate with XLOBs during any Major incidents to drive incident resolution

Issue and Risk Management

Escalation Management

Skills:
Account Management,Communication Skills,Customer Service,EXAC@C,OCI (Oracle Cloud Infrastructure)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Account Representative roles with real interview advice

People are getting interviews at Oracle through

(based on 484 Oracle interviews)

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Campus Placement

Referral

Company Website

Walkin

Recruitment Consultant

37%

22%

15%

15% candidates got the interview through other sources.

High Confidence

What people at Oracle are saying

Account Representative salary at Oracle

reported by 1 employee with 11 years exp.

₹13.9 L/yr - ₹17.8 L/yr

267% more than the average Account Representative Salary in India

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What Oracle employees are saying about work life

based on 5k employees

80%

89%

78%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Oracle Bangalore / Bengaluru Office Locations

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Bangalore / Bengaluru (6) Hyderabad / Secunderabad (3) Mumbai (2) New Delhi (1) +5 more

Bangalore Office

Oracle Technology Park No 3 Bannerghatta Road Bengaluru, KARNATAKA, 560 029 Bangalore

Bangalore Office

Global Axis Plot #152/1, EPIP Zone Whitefield Bengaluru, KARNATAKA, 560 066 Bangalore
560 066