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Engaged Employer

Oracle

Compare

3.7

based on 5.2k Reviews

1341 Oracle Jobs

Customer Service Analyst 1-Support

Oracle India Pvt. Ltd.

3.7

based on 5.2k Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Customer Service Analyst 1-Support

Oracle

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Oracle Reconciliation Troubleshooting Sales Support Support Services

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC1

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Employment Type: Full Time, Permanent

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Prepare for Customer Service Analyst roles with real interview advice

What people at Oracle are saying

3.0

Rating based on 1 Customer Service Analyst review

Anonymous · Customer Success, Service & Operations in Hyderabad / Secunderabad

Likes

Work Life Balance

Job security - Excellent

+3 more

Dislikes

Salary and Appraisal

Promotions - Poor

Read 1 Customer Service Analyst review

Customer Service Analyst salary at Oracle

reported by 10 employees with 3-9 years exp.

₹5.9 L/yr - ₹8.1 L/yr

15% more than the average Customer Service Analyst Salary in India

View more details

What Oracle employees are saying about work life

based on 5.2k employees

80%

89%

78%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Oracle Bangalore / Bengaluru Office Locations

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Bangalore / Bengaluru (6)

Bangalore Office

Oracle Technology Park No 3 Bannerghatta Road Bengaluru, KARNATAKA, 560 029 Bangalore

Bangalore Office

Global Axis Plot #152/1, EPIP Zone Whitefield Bengaluru, KARNATAKA, 560 066 Bangalore
560 066