HCM Principal Analyst 4-Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions and issues regarding the use of and troubleshooting for our Fusion SaaS HCM products. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Candidates should demonstrate capabilities of being Subject Matter Expert(SMEs) in their fields with capabilities spanning across multiple SaaS Modules/applications and hands-on abilities to lead teams.
Candidates are expected to have positive attitude, good communication skills, analytical skills, problem solving skills, customer interfacing skills and enthusiasm to learn new applications, solve complex problems, think up and deploy innovative solutions for CSS customers.
Should have Strong troubleshooting skills in Oracle HCM modules including extensive experience in the areas of business process analysis, requirement definition and solution design.
Fast Formula knowledge is a desirable
Ability to work on various assignments simultaneously.
Should have real-time hands-on functional experience on minimum 3 HCM modules and worked on Implementation or L1/L2 level support.
Function Skills : Oracle Fusion SaaS HCM Min 3 module (UK Payroll, Oracle Learning Cloud , Goal & Performance, Talent Management and Oracle Recruiting Cloud, )
Experience levels : Expected experience range from 7 to 9+ years in SaaS/Oracle Fusion Cloud. (Prior EBS experience will also be a plus)

As a Principal Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle Fusion HCM Modules. Have an understanding of Oracle Fusion HCM Modules in their competencies and in-depth knowledge of several modules and/or platforms. Also, you should be highly experienced and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job role requires close interaction with customers across the globe.
Working with Oracle Product support is also an advantage.
Interact with the project team members responsible for timely delivery.
Provide status and issue reports to the project manager/client on a regular basis.
Lead all Technical aspects of the system development life cycle for both large projects and small enhancements.

Qualifications displayed in the job posting

Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 years experience with Core products or eight years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)