Systems Analyst 2-IT

As System Analyst-ll for Oracle Health, you would be responsible for leading the technical support responsibilities, contributing to system performance improvement and owning the root cause analysis and remediation for our client systems issues

You are also expected to manage projects and support queues for solutions and services

Consult with other teams for incident resolution and proactive solutions

Analyze, troubleshoot and improve system performance

Manage the relationship with support teams and act as the point of contact for support escalations

Diagnose, analyze, and troubleshoot technical problems to resolve issues and contribute in Service Resiliency Program to improve system performance

Basic Qualifications

Bachelors or master s degree in Computer Science, Computer Engineering or related field

At least 3+ years of system engineering experience in Windows servers administration and Linux server administration

At least 2 years of Microsoft Operating Systems experience

At least 3 years of Oracle Enterprise Linux work experience

Cloud and Devops Knowledge

Preferred Qualifications

Expectations:

Career Level - IC2

Work closely with Oracles internal business and development teams to drive the technical/functional global implementation of Oracles applications internally

The main responsibilities may include: Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications

Define business specifications with the internal user community for the global deployment of the application

Define and drive business specifications for product and component integration points

Map standard application functionality to global/local business specifications

Manage product gaps from business specifications to product enhancement and/or business process change

Manage product setup definition and configuration along with internal business process teams

Manage all aspect of product rollout and coordination with internal teams

Define specifications for data interfaces between applications for product rollouts

Manage user acceptance testing and transfer of information to internal teams

Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed