Senior Consultant - Application Support Specialist

 About The Role : 

 Group Description 

Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracles customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the topfiveMutual Fund companies and four of the top five World Stock Exchanges.

With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face:the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements

Banking Consulting NACA which is a part of Americas Region under FSGBU - Consulting delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region.The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products.

 Your Opportunity 

This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills.



 Our Ideal Candidate 

Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection

Effective verbal and written communication skills.

Should be bilingual. Able to have effective written and verbal communication in Spanish and English

Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives

Should have excellent problem solving, analytical and technical troubleshooting skills

Ready for working in shifts

 Your Responsibilities 

Your responsibilities include:

Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution

Provide immediate assistance to end users for incidents / problems involving FLEXCUBE/OFSLL products.

Perform first level analysis and diagnosis of incidents / problems for end-users.

Collaborate daily with the L3 support & development teams to ensure proper information is available to them to triage and fix software bugs.

Maintain and create documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date.

Provide technical assistance as needed for troubleshooting and customer service

Ensure technical problems are resolved in a timely manner

Provide input regarding methods to increase operational efficiencies and technical product improvements

Become internal expert on supporting FLEXCUBE, OFSLL software

Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client.

Document all work in accordance with agreed standards/processes applicable for Oracle / Client.

Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements.

Perform proper handover / knowledge transfer at end of each assignment.

Timely status reporting to supervisor.

Timely submission of timesheets and expenses for Oracle / Clients.

 Your Qualifications 

 Mandatory 

A minimum of 2 years working experience as L2 application support engineer for Banking/Financials services application

Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders

Experience in supporting Web-based business applications

Moderate knowledge in writing complex SQL queries

Working knowledge in UNIX Operating System

Skilled in creating and maintaining technical documentation.

Should be bilingual. Able to have effective written and verbal communication in Spanish and English

 Optional 

Possess good understanding of Core Banking

Experience with web services

Prior experience in supporting FLEXCUBE, OFSLL products is an added advantage

Soft/Behavioral Skills

Works under pressure and can manage SLAs

Customer-friendly communication and attitude

Strong analytical skills, attention to detail - a problem solver

Excellent organization skills, ability to systematize and prioritize.

Customer service experience and problem-solving skills.

Patience and understanding.

Investigation and diagnostic skills.

Ability to multi-task and work with team to meet deadlines

Experience

Experience of 2to 4years

Experience as L2 application support engineer for Banking/Financials services application

Educational and Other Qualifications

Masters in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree.

Work Environment

Should be willing to work remotely as well as travel to client locations

Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required.

Ability to work in a high pressure, fast moving and challenging environment

Ready for on call support during off business hours on a need basis

Ready to work in shifts

Team player

 Job Location:- Bangalore, Chennai, Mumbai 

Career Level - IC2

 Responsibilities 

 Your Responsibilities 

Your responsibilities include:

Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution

Provide immediate assistance to end users for incidents / problems involving FLEXCUBE/OFSLL products.

Perform first level analysis and diagnosis of incidents / problems for end-users.

Collaborate daily with the L3 support & development teams to ensure proper information is available to them to triage and fix software bugs.

Maintain and create documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date.

Provide technical assistance as needed for troubleshooting and customer service

Ensure technical problems are resolved in a timely manner

Provide input regarding methods to increase operational efficiencies and technical product improvements

Become internal expert on supporting FLEXCUBE, OFSLL software

Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client.

Document all work in accordance with agreed standards/processes applicable for Oracle / Client.

Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements.

Perform proper handover / knowledge transfer at end of each assignment.

Timely status reporting to supervisor.

Timely submission of timesheets and expenses for Oracle / Clients.

Skills: