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Siebel Senior Manager Oracle CSS
15-17 years
₹ 21 - 64L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Siebel Senior Manager Oracle CSS
Oracle
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Minimum 15 years IT organization background. Proven experience of working within a strategic resourcing and delivery environment
- Managed a Team of 10 plus
- Have experience in leveraging onshore and offshore teams
- Oracle Siebel experience is required and other Apps UL, Database and CX knowledge and experience on premises and on Cloud are a plus
- Strong English level
Career Level - M3
What you will do
Lead and develop a team of Siebel technical subject matter experts, responsible for working with customers to give the guidance and support the operation of Siebel and other Oracle products onsite and in cloud, delivering services that drive customer success and innovation. Being an active contributor in the CSS Business and Portfolio development.
You will be measured on Customer satisfaction (internal and external customers), retention and growth, team utilisation, team development and retention, Practice development and XLOB collaboration including Product Management, Customer Success Leadership and Product Support, Consulting.
Thrive in this crucial role!
Scope
- Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within one or more country/region, covering Siebel and other Oracle products
- Form part of the Global CSS management team, with shared accountability for technical capability and collaboration with other stakeholders within CSS and XLOB
- Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way - whether they be on-site, remote or third party
- Lead service/product development activities/initiatives as required
- Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors)
- Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services
- Develop strong relationships with partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity
Responsibilities
- Regular interaction with sales, delivery account teams to ensure appropriate solutions are being identified and implemented
- Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices, technical knowledge and experience among the ASE community
- Assist in developing business models in a variety of situations that impact customers and Oracle positively
- Provide leadership and direction to the team with coaching and mentoring capabilities
- Appraisal of their directs, setting of realistic measurable objectives and agreed personal development plans
- Ensure Team Utilisation, Expertise Centre Usage and Delivery cost are aligned with agreed targets and anomalies are identified and act upon
- Evangelize the value of Customer Success Services to the customer base and other lines of the Oracle business
- Act as a senior management point for escalation of customer issues
- Ensures the proper technical resource allocation to CSS service
- Understands Oracles and CSS product/solutions portfolio and knows how to win relative to competition.
- Ensure the managers and the team leaders validate and improve the quality of CSS processes and services as agreed by CSS leadership
- Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation
What we will offer you
- A competitive salary with exciting benefits
- Flexible and remote working so you can do your best work
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- An inclusive culture that celebrates what makes you unique
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Manager roles with real interview advice
What people at Oracle are saying
Rating based on 21 Senior Manager
reviews
Anonymous · Data Science & Analytics
in Hyderabad / Secunderabad
Likes
Work life balance
- Job security - Excellent
+3 more
Dislikes
Rest all the things
- Salary - Poor
+2 more
Senior Manager salary at Oracle
reported by
228
employees
with 14-22
years exp.
₹18
L/yr - ₹70
L/yr
86%
more
than the average Senior Manager Salary in India
View more details
What Oracle employees are saying about work life
based on 5.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
Submitted by Company
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle
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