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Principal Consultant
6-10 years
₹ 17 - 33.5L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Principal Consultant
Oracle
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage and support customer environments in OCI cloud.
- Designing a well architected cloud deployment design in OCI adhering to the standard processes principles and guidelines.
- Applying automated configuration management & infrastructure provisioning.
- Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical prob products.
- Manage customers issues/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention.
- Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
- The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle products to avoid such problems in the future.
- Educate and walk the customer through the problem-solving process.
- Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that stay in sync with Support processes, policies & SLAs.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development etc).
- Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.
Employment Type: Full Time, Permanent
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Rating based on 122 Principal Consultant
reviews
Anonymous · IT Consulting
in Bengaluru
Job security is there if you know your job. But if you are from India be prepared to be bashed by the Americans. Even if you give your best & take all the heavy lifting, if a small thing goes wrong, that too for no fault of yours, you would still be blamed without any second thought or investigation into the matter. Particularly ther..Read More
India is still a 3rd world country sadly. And just to save your job, your family, you aged mom & dad you need to accept anything & everything that Americans does. Its a favour that they are doing by providing us job :) We need to provide our children with the best possible knowledge & above all a strong spine so that they do not have to go through the same situation when they grow up.
Read 122 reviewsPrincipal Consultant salary at Oracle
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