Oracle Field Service Cloud - Cloud Manager

You will be working along with the Leads/PMs, to understand customer goals/requirements, expectations, and challenges, analyse situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise project managers & other partners from time to time on implementation aspects of the project. You will be responsible for the overall delivery quality on the project by ensuring teams alignment to standard practices and procedures. Build an understanding of and demonstrate Oracle methodologies, tools, and leading practices.

This is an exciting opportunity that will test your consulting skills, critical thinking, leadership, and technical skills with the ability to remain focused and follow-through on plans. You wont be alone; we will provide the tools, raw data, training, coaching and people resources to help you be successful.

Career Level - IC3

Responsibilities 

Provide consistent high quality & innovative solutions on CX Cloud engagements by interacting with customers and other partners to arrive at optimal solutions.

Analyse and understand client goals, challenges & areas of opportunity to align Oracles CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.

Develop and deliver high quality presentations and demonstrations, present and articulate product features, and benefits, and configure and test overall Oracle Cloud solutions that delight the clients.

Effectively utilize the Oracle Field Service Cloud (ToA) platform, Integration, and web technologies to deliver world class solutions.

Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.

Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.

Mentor junior consultants in delivery of their customization and ensure the solution approach is in-line with the standard methodologies & future product roadmap.

Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.

Promote knowledge by sharing lessons learned, innovations or new skills with team members.

Ideal Candidate should have the following qualifications/skills:

Bachelors degree in Engineering or Computer Science (BCA/MCA/ BScComp) or a technical field from a reputed 4-year college/university.

Overall, 10+ years of experience relevant to this position.

Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle Field Service Cloud (ToA) Application.

Experience developing process flow diagrams, gathering requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solutions.

Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud (ToA) Projects.

Prior hands-on experience in configurations and customization in the following areas- Core Application, Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages.

Experience developing Oracle Field Service forms.

Experience developing plug-ins is highly preferred.

Experience in programming languages such as JavaScript is highly preferred.

Experience with web services standards and technology including REST, WSDL, SOAP, XML, XML-Schema, XSL, WS standards/Security etc.

In addition, successful Candidates will have the following preferred skills/background:

Excellent customer facing & interpersonal skills with ability to build rapport with all partners. Prior experience working with US based clients/counterparts.

Ability to work independently and manage multiple task assignments.

Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and complex problem-solving abilities from operational and technical perspective.

High energy & drive coupled with strong oral and written communication skills, including presentation skills.

Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgement.

A â"Go-getterâ" who focuses on continuous self-improvement and desire to stay abreast of emerging technologies.

Prior experience of implementing other CRM solutions (Oracle Siebel, Salesforce.com, Microsoft Dynamics, etc.)

Skilled in delivering clear outcome-based targets and measures by working with urgency in getting the job done.

 Life at Oracle: 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

At Oracle, we dont just value differencesâ"”we celebrate them! Were committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

 https://www.oracle.com/corporate/careers/culture/diversity.html 

Skills:
Oracle Field Service Cloud