Support Associate

This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.

We are looking for a resource with 3-6 yrs of providing application support in the banking domain. Payments domain experience is desirable

 Required Experience/Skill Set: 

Strong customer service and support focus with a desire to deliver high quality service

Ability to multi-task, work under pressure and adhere to tight deadlines

3-6 years experience in hands-on application support analystrole

Strong technical skills (PL/Sql, Unix, Unix shell scripting)

Extensive problem solving and debugging skills

Ability to independently apply production upgrades

Experience in providing services to agreed SLAs and OLAs

Experience with working in an ITIL environment. ITIL foundation Certification desired

Excellent interpersonal and communication skills

Flexible in working outside of core business hours at short notice

Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office

Basic knowledge of Java

Basic knowledge of PERL

Basic knowledge of RDBMs Oracle and MSSQL

Basic knowledge in tools a plus (AppD, ESP, Splunk, NDM, Cloudprober, Moog, sNow, etc..)

Basic knowledge of containers (app Engine)

Working knowledge of TSQL and PL/SQL

Working knowledge of Linux and Windows OS

Working knowledge of KSH scripting

Working knowledge of Incident, Problem, Change, Release, & Request Management processes.

Knowledge of SmartStream TLM a plus

Knowledge of Informatica a plus.

Knowledge of Reconciliation business domain a plus

 Responsibilities: 

Resolve non KEDB issues/tickets

Drive Shift-Left strategy

Prepare and Maintain the overall KEDB as per defined Knowledge Management process

Identify scope for automation and focus on continuous improvements

Assist in RCA for the identified Problems along with Service Desk and Incident Managers

Drive execution of Problem Resolution Plans with other stakeholders

Coordinate with BNYM Business Users, BNYM Technology teams, Service Desk for incident resolution

Provide inputs to project review documents / dash boards to senior management

Maintain application monitoring, performance tuning and testing

To examine potential areas for Service Improvement and raise proposals with the Service Manager

Career Level - IC1

Responsibilities 

As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications.

 Diversity and Inclusion: 

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.



In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.



Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.



At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.



Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.

Skills: