Oracle Fusion - ERP/SCM/HCM - ODA Expert

Design, develop, troubleshoot and Position Overview:

Position is for a Techno-functional Support Professional, preferably with some implementation background in Oracle Cloud HCM/Financial/SCM Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Education & Experience:

BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

5+ years relevant working experience

 

Functional/Technical Knowledge & Skills:

Oracle is developing the Redwood platform a modern, cloud-native platform for extending and customizing Oracle Fusion Applications. We are looking for a highly motivated and expert Oracle Fusion Applications Technical Consultant to join our organization. In this role, you will get the opportunity to work on new and innovative projects and stay up to date on the latest Oracle technologies and trends.

Qualifications & Skills
At least 10 years of Oracle Fusion Applications/EBS/PeopleSoft technical implementation experience with at least 3 years of experience in extending and customizing Oracle Fusion Applications using Visual Builder Studio or VBCS.
Hands-on experience with Java, ADF, APEX and OCI will be preferred.
Excellent communication skills and experience in delivering enablement training, either in-person or virtually.
Strong interpersonal and stakeholder management skills.
Consulting experience is helpful.
Candidate should be a qualified Engineer.


Personal Attributes:

1. Self-driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Teammate

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses

Note:

Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.