Senior User Assistance Developer

Responsible for designing, developing, and maintaining user assistance and collaborate with UX and product team counterparts to achieve simple and intuitive UI design in our software products for Oracle Fusion Supply Chain Management and Procurement Cloud applications.

Career Level - IC4

What we do
Our team develops various forms of user assistance - including UI help, user and
implementation documentation, video tutorials, and training deliverables - for Oracle
SCM and Procurement Cloud SaaS products. We also participate in product design and
development.

What you ll do
Learn a ton!

• Learn about our Cloud software applications and technology
• Get familiar with our users and determine what they need
• Stay on top of trends in areas such as user assistance, visual
  communication, information architecture, multimedia video development,
  and training development - and use what you learn to constantly innovate
  and improve

Advocate for our users

• Collaborate with UX and product team counterparts to achieve simple and
  intuitive UI design in our software products
• As part of that collaboration, develop customer-facing UI text - including
  messages, field labels, and tip text - that s clear and helps users prevent
  mistakes and be successful

Write, create, and build

• Design and write engaging, clear, conversational, and minimalist DITA-
  based documentation that follows company style standards and is
  appropriate for software implementers, end users, and system
  administrators
• Make use of effective visual information design strategies to create
  infographics, flow diagrams, and other visuals that aid understanding
• Create, edit, and deliver multimedia videos that convey concepts,
  demonstrate processes, guide decision making, or achieve other learning
  objectives
• Manage your time, own your work, and be our team s face to the world
• Manage your own user assistance and product design tasks and
  deliverables while working with scrum teams in an Agile development
  framework
• Participate in development discussions and scrum events
• Represent the User Assistance team in a variety of cross-product teams
  and projects

What you need to be successful

BA/BS or MA/MS in Technical Communication, English, Instructional Design, User
Experience Design, Interaction Design, or a related field, with at least 6 years of
experience in writing software documentation and developing related forms of user
assistance.

Must have

• Outstanding written and oral communication skills; you must be able to prepare
  written communication and convey information clearly with an approachable,
  conversational tone
• Demonstrated proficiency in understanding user needs and developing various
  forms of user assistance that best meet each need
• Understanding of and experience with DITA; proficiency in designing and
  developing content that follows DITA standards
• Training, knowledge, and experience in user experience design, interaction
  design, or web design
• Experience working in a XML-based authoring tools
• Demonstrated proficiency with a range of visual information design techniques
• Experience with documenting enterprise software applications
• Ability to effectively multi-task, prioritize, schedule, and meet aggressive
  deadlines; proven track record of delivering on time and to quality metrics
• Demonstrated ability to operate independently and as part of a larger, virtual
  team; ability to develop working relationships with other internal groups to meet
  objectives and complete tasks
• Professional, motivated, and able to take initiative
• Desire to collaborate with and support your team members to achieve mutual
  success
• Positivity and empathy

Nice to have

• Experience in instructional design and training development
• Experience with tools to develop software simulations
• Understanding of and experience with supply chain management and
  procurement business processes
• Broad understanding of and experience with agile software design and
  management
• A sense of humor is always a plus!