Senior Service Reliability Operator

About our Team - Oracle Cloud Service Center
The Oracle Cloud Service Center ensures SaaS customer environments are always available through robust 24x7x365 Major Incident service monitoring, technical incident response and continuous improvements. We are responsible for preventing customer impacting events and when incidents do impact customers, we are accountable for solving those issues quickly while working to ensure those issues do not happen again. We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. As a member of the Oracle Cloud Service Centre team, you will be surrounded by willing to help individuals representing some of the brightest and most innovative minds in the industry.

Our ideal candidate will have the following:BS degree in CS, EE, or equivalent
6+ years work experience in supporting Production Services
Excellent Working / Troubleshooting experience in Fusion Middleware / WebLogic Server
Knowledge of Oracle Database Administration
Exposure to DevSecOps Tools
Demonstrable experience in one or more scripting/programming languages: Python, Java, shell
Strong communication and analytical skills
Understanding of virtualization solutions and Cloud services
Able to work as part of a shift in a 24x7x365 operations team.
Understanding of monitoring / dashboards (e.g. Enterprise Manager, Grafana, etc)
Excellent problem-solving skills
Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.
Handles hard problems with a positive "can do" attitude
Team player and able to work with others all skill levels

Career Level - IC3

You will be a part of an organization that prides itself on providing training, empowerment, and career progression.

Your Role/Opportunity:
An opportunity for Service Reliability Operator (SRO) who will ensure the availability and resiliency of our Cloud services 24x7x365. The ideal candidate will have a pulse on the Oracle s SaaS services and be accountable for the troubleshooting and resolution of service issues.
Additionally, you will have the opportunity to create future automation and tooling that will allow us to continuously improve our service. Your role in driving improvements in availability, effort and velocity will delight our customers with and while reducing costs of Operations.
You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues.In this role you will need to:- Contribute to Technical Resolution of Service Issues
- Contribute to automation of day-on-day operation work.
- Troubleshooting: have a deep understanding of our services and dependencies in order to respond quickly and efficiently to major incidents and minimize service disruptions when they occur
- Identify the processes which becomes bottlenecks in operations management and resolve them through process improvement, automation.
- Stay informed of new technologies , Innovate
- Ownership: understand internal team process and ensure compliance with them.