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1415 Oracle Jobs
Principal Analyst - OTM/Logistics Expert(Advance Customer Service)
5-10 years
Hyderabad / Secunderabad
1 vacancy
Principal Analyst - OTM/Logistics Expert(Advance Customer Service)
Oracle
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer
The key skills put to use on a daily basis are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise
Other qualifications with adequate experience may be considered
Strong Logistics business processes knowledge and concepts
Implementation/Support experience on OTM modules like Order Management, Contract and Rate Management, Shipment Management, Business Process Automation, Global Trade management, Fleet Management and Fright Settlement
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using OTM
Technically good Skills in SQL, PL/SQL, BIP reports, XML and Stylesheet
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using OTM
Strong problem solving skills
Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers
Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities
Strong team player so you leverage each other s strengths
You will be engaged in collaboration with peers within/across the teams often
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis
High flexibility so you remain agile in a fast changing business and organizational environment
Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities
Self-driven and result oriented
Strong problem solving/analytical skills
Strong customer support and relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Team player
Customer focused
Confident and decisive
Values Expertise (maintaining professional expertise in own discipline)
Enthusiasm
Flexibility
Organizational skills
Values and enjoys coaching/knowledge transfer ability
Values and enjoys teaching technical courses
Candidate should be open to work in evening and night shifts on rotation basis
Employment Type: Full Time, Permanent
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What people at Oracle are saying
Rating based on 3 Principal Analyst
reviews
Anonymous · Project & Program Management
in Hyderabad / Secunderabad
Employee Friendly
- Job security - Excellent
Hikes and promotions are not as per market
- Salary - Poor
Principal Analyst salary at Oracle
What Oracle employees are saying about work life
Oracle Benefits
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle 
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