Senior Analyst - Clinical Operations

Optum Insight is seeking a service-oriented Senior Clinical Analytics Consultant to lead the expansion of strategic insights and adoption of data-driven decision making to support clinical and operational needs within client health systems. Acting as an advisor and interface between the analytics organization and key client business stakeholders, this individual will lead efforts to liberate data and insights for the healthcare delivery system through strategic delivery and support of analytics.

Primary Responsibilities:

• Stakeholder and Program Management
  • Partner with key stakeholders and executives across the client organization to support their operational and strategic objectives with actionable analytics
  • Manage a portfolio of analytics, proactively tracking and communicating new developments to the client
  • Facilitate prioritization of high-level client objectives as well as individual needs to develop a cohesive analytics roadmap
  • Act as a liaison between leadership and analytics delivery teams to streamline communication and organization of projects
  • Regularly communicate project updates, successes, issues, and risks with stakeholders
• Analytics Delivery and Subject Matter Expertise
  • Lead efforts to create new analytical insights and capabilities related to population health, quality, outcomes, performance improvement, and other related areas for client provider health systems
  • Create requirements that effectively support business needs and effectively answer the relevant questions about performance and opportunities for optimization
  • Perform analysis to answer business questions and guide organizational strategy
  • Partner with analytical platform teams, data engineering, and data governance to ensure accuracy and efficiency in aggregation and alignment of foundational data assets needed to power clinical analytics
  • Act as a subject matter expert in some of the following areas: clinical variation reduction, hospital operations, value-based care, as well as the Optum products that support these areas
  • Design and lead user acceptance testing to ensure value delivery to the client
• Education & Data Literacy
  • Maximize value of analytics to the client by championing utilization and leveraging Optums data literacy infrastructure
  • Assist customers with orientation to their analytics ecosystem including reporting solutions across platforms
  • Proactively identify training needs and gaps to increase adoption of analytics
  • Present insights to relevant stakeholders to maximize value and adoption of analytics
• Team Leadership
  • Oversee and guide lower-level team members workload and progression
  • Partner with other domain leaders to infuse clinical, quality, and operational insights into the decision-making process for financial, growth, and other focus areas
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelors degree
• 5+ years demonstrated success in healthcare analytics and/or consulting
• 2+ years of experience with operational processes and clinical decision making in the various providers within a health care delivery system(e.g., hospitals, medical groups, post-acute care organizations, physician practices, ambulatory surgical centers, etc.)
• 2+ years of experience leading analytics projects or initiatives with minimal guidance
• 1+ years of experience guiding and developing junior team members
• Demonstrated strength of analytics competency using, Excel, SQL, or another comparable analytical tool
• Willingness to travel up to 15%

Preferred Qualifications:

• Advanced degrees or certifications in Analytics, Public Health, Health Administration, Business, Biological Science, or Data Science
• Experience managing multiple complex initiatives or projects
• Experience and credibility interacting with healthcare leaders including C level executives and medical directors
• Experience writing and understanding SQL logic
• Experience working in a matrix environment
• Experience with Epic modules or components
• Experience working in Agile environments, employing SCRUM, Lean, and Kanban methodologies
• Knowledge of key health management related areas, e.g. network management, value-based care, population health, quality, compliance, provider engagement, etc.
• Proven solid interpersonal communication, presentation skills, and emotional intelligence
• Proven ability to tailor analytics to relevant audience, including all levels of decision making (i.e. from real-time tactical decision making to long-term clinical strategy)
• Demonstrated success leading large complex programs and/or initiatives where data is a key asset