Head - Solution Delivery Group - Microfinance (15-25 yrs)

Organization: India's Leading Microfinance Organization

Position Summary: The Head of Solution Delivery Group(SDG) will be responsible for spearheading end-to-end solution delivery across technology, digital, and business teams. The Head of SDG will work closely with the leadership team to enhance operational processes, improve technology capabilities, and ensure timely, high-quality project delivery. This strategic role involves managing the development and deployment of innovative digital solutions, ensuring alignment with the organization's mission, and maximizing efficiency and customer satisfaction.

Responsibilities:

1. Strategic Solution Delivery:

a. Spearhead the end-to-end delivery of solutions across technology, digital, and business teams, ensuring projects are aligned with organization's mission and long-term goals.

b. Develop and execute the SDG roadmap, in line with the organization's strategic objectives and digital transformation goals.

c. Lead solution design and deployment efforts to create digital solutions that enhance customer experience, operational processes, and business capabilities.

d. Constantly review effectiveness of solutions at field level, assess traction and initiate changes based on the same.

2. Delivery Management:

a. Oversee all solution delivery functions, including project management, product implementation, and systems integration, ensuring alignment with business goals.

3. Cross-Functional Collaboration:

a. Act as the bridge between business and technology teams, translating business requirements into actionable technology deliverables.

b. Partner closely with technology and business units to ensure alignment on objectives, timelines, and resource allocation.

4. Vendor and Partner Management:

a. Evaluate and manage external vendors and technology partners to optimize cost-effectiveness and delivery efficiency.

5. Innovation and Continuous Improvement:

a. Foster a culture of continuous improvement and innovation within the Solution Delivery Group by promoting Agile methodologies, iterative development, and rapid prototyping.

b. Identify and implement emerging technologies and best practices that can enhance organization's technology capabilities and improve operational efficiencies.

c. Stay informed on industry trends and competitor developments to ensure organization remains at the forefront of digital innovation in lending services.

6. Project Management and Quality Assurance:

a. Oversee project planning, development, and execution, ensuring that all digital solutions are delivered on time, within budget, and to the highest standards of quality.

b. Implement quality assurance frameworks and rigorous testing protocols to ensure digital solutions meet all functional, technical, and regulatory requirements.

7. Risk and Compliance Management:

a. Identify potential project risks, proactively implementing mitigation strategies to ensure successful project delivery.

b. Ensure all digital and technology solutions comply with relevant regulatory standards and internal policies, particularly in areas such as data security, customer privacy, and financial compliance.

8. Customer Focus:

a. Champion a member/customer-centric approach by delivering seamless and user-friendly solutions to enhance customer experience and satisfaction.

9. Team Leadership and Development:

a. Build, lead, and mentor a high-performing Solution Delivery team, fostering a culture of excellence, innovation, and accountability.

b. Lead, mentor, and inspire a high-performing team of delivery managers, project leads, and solution architects to achieve operational excellence.

Qualifications and Skills:

1. An MBA or relevant post-graduate qualification is preferred.

2. Minimum 15 years of experience in Solutions Design & Delivery, Quality Management and Process Design & Improvement, Value Engineering, Business Process Re-engineering, Transformation with Bank/ NBFC/ MFI

Skills & Experience:

1. Technical Expertise: Strong understanding of financial products, digital banking, core banking solutions, and integration with third-party systems. Familiarity with cloud computing, data analytics, and emerging tech trends is a plus.

2. Project Management: Proven track record of delivering complex projects on time and within budget. PMP or PRINCE2 certification is an advantage.

3. Leadership Skills: Strong leadership and people management abilities with experience in building and leading high-performance teams.

4. Interpersonal Skills: Excellent communication and collaboration skills, with the ability to influence stakeholders across various levels of the organization.

5. Analytical Mindset: Demonstrated ability to analyze complex problems, identify root causes, and implement effective solutions.

6. Adaptability: Strong problem-solving skills and ability to adapt to a dynamic and fast-paced work environment.