Quality Specialist (Third Party Payroll)

Job Title: Quality Specialist
Key Responsibilities:

• Quality Feedback Ticket Handling: Manage and address quality feedback tickets efficiently, ensuring that all issues are tracked and resolved in a timely manner.
• Improve Feedback Effectiveness: Analyze feedback to identify areas for improvement and implement strategies to enhance the effectiveness of feedback processes.
• Voice of Customer: Highlight and analyze typical voice of customer feedback from various channels, and provide actionable insights to enhance customer satisfaction.
• Work Order Accuracy: Monitor the accuracy of work orders on a daily basis, ensuring that all orders meet the required quality standards.
• Onsite Repair Inspection: Conduct regular inspections of onsite repairs to ensure compliance with quality standards and address any potential issues promptly.

Education Qualifications:
-Bachelors degree in a relevant field (e.g., Quality Management, Business Administration, Engineering).

Skills Required:

• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Proficiency in quality management systems and tools.
• Ability to work independently and as part of a team.