Lead - Last Mile Operation

Responsibilities:

• Lead and optimize Hub Operations in line with logistics and supply chain standards.
• Ensure exceptional customer satisfaction and manage escalations effectively.
• Implement employee engagement initiatives to foster a productive team environment.
• Uphold Zero Tolerance Policy (ZTP), SOPs, and SLAs.
• Prepare business dashboards, manage budgeting, and oversee cash handling.
• Coordinate with departments for regulatory compliance and operational efficiency.
• Conduct team meetings, minimize attrition, and develop team leaders.
• Maintain safety standards, facility hygiene, and shipment accuracy.
• Address grievances through open house meetings and follow-up actions.
• Achieve KPIs related to capacity utilization and operational efficiency.
• Collaborate with local vendors, manage cash collection, and ensure financial reconciliation.
• Monitor Team Leaders' performance and identify talent for career progression.

Preferred Profile:

• Bachelors degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in logistics operations management, preferably in a hub environment.
• Strong understanding of warehouse management systems and logistics software.
• Excellent leadership, communication, and problem-solving skills.

Benefits:

• Comprehensive Insurance
• Gratuity benefits